Your role within Policy, Performance and First Nations will support the department to develop and implement housing and homelessness strategies and policies to support service delivery and drive housing and homelessness reform to deliver outcomes for First Nations peoples and communities.
You will be responsible for managing complex social housing and housing assistance services for customers in remote and discrete Aboriginal and Torres Strait Islander communities. As part of a team, you will provide high quality, person-centred assistance to diverse customers experiencing complex and challenging housing and whole of life issues.
Field work is a regular requirement of this role, with conditions in the field often being changeable and potentially volatile, requiring vigilance and effective risk management.

Job details

What you will be doing:

• Develop effective professional relationships with stakeholders to improve customer outcomes and processes in a complex environment.
• Communicate effectively and sensitively with First Nations peoples to foster collaborative relationships with members of the community.
• Assess and approve social housing applications and transfers, quality assuring application assessments and conducting regular reviews of applications.
• Monitor and manage outstanding arrears, rent assessments, pay deductions and refunds and actioning sundry debts and collections as required.
• Conduct home visits to properties and investigate and facilitate the resolution of any tenancy issues, complaints and maintenance issues.
• Conduct customer interviews (in the field and office) and make referrals to support services as required.
• Provide assistance with the response and management of matters referred to the Queensland Civil and Administrative Tribunal
• Maintain accurate client and property records and files and ensuring departmental compliance as the lessor in all tenancy arrangements.
• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

What we are looking for

We are looking to find the person best suited for the role and will be considering your knowledge, skills, experience, potential for development and future contribution to the department as well as your personal qualities and how they contribute to our department's equity and diversity objectives which aim to build a workforce that reflects the Queensland community.

It is recognised that everyone is a leader regardless of classification level. Refer to the Individual Contributor stream of the Leadership competencies for Queensland framework to understand the expectations for this role.

The skills you will need include being able to:

• Demonstrate flexibility to changing expectations, proactively adapting own approach to achieve person-centred outcomes in complex service systems and environments.
• Build and sustain relationships with customers, community members and stakeholders to enable the collaborative delivery of customer-focused outcomes.
• Communicate clearly and succinctly with the ability to adjust your message for different stakeholders and proactively seek to understands others' needs.
• Demonstrate respect for others, openness to diversity and personal responsibility for the health, safety and wellbeing of self and others.
• Uphold integrity through responsible management and use of processes and resources.
• A critical requirement of the position is an understanding of Aboriginal and Torres Strait Islander protocols and issues to effectively and sensitively communicate with a diverse range of stakeholders including Aboriginal and Torres Strait Islander customers, councils and communities

Applications to remain current for 12 months

Job Ad Reference: QLD/691636/26 

Closing Date: Thursday, 25 June 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guide (PDF, 646KB)
  
  
  691636 26 Role Description (PDF, 225KB)