Turn customer insight into real-world impact - Are you passionate about uncovering what customers really think, feel and experience, and turning those insights into meaningful change? At the QBCC, we’re looking for a Senior Customer Research and Insights Officer to lead impactful research that shapes decisions, improves services and supports a thriving building and construction industry in Queensland.

Job details

About QBCC 

The QBCC is Queensland's independent building and construction regulator, focused on educating, protecting and supporting the industry and community through fair and transparent oversight.

As the sector faces a pivotal decade with major housing goals and the Olympic legacy ahead, QBCC is modernising services, strengthening partnerships and building capability to deliver at scale.

At its core is a strong commitment to people - fostering an inclusive, high-performing, future-ready workforce where employees can thrive and deliver meaningful outcomes for industry and the community.

About the role 

As a Senior Customer Research and Insights Officer, you'll play a key role in end-to-end customer research projects. You'll develop research briefs, coordinate the design and delivery of quantitative and/or qualitative studies with suppliers, while also taking a hands-on approach at times - leading interviews, workshops and surveys. You will analyse data to identify key trends, challenges, and opportunities. You'll translate insights into clear, actionable recommendations, present findings to senior leaders and stakeholders and manage research suppliers to ensure quality outcomes.

This is a great opportunity to join a supportive and collaborative team where you'll design and deliver research that helps us to:

• Understand customer experiences with the QBCC
• Identify challenges and opportunities for transformation
• Inform decisions at all levels of the organisation
• Strengthen trust and outcomes for Queenslanders

This position is based in Brisbane and the successful candidate will enter into a Flexible Work Arrangement reflecting Brisbane as their primary office location. While the role allows for flexibility in working from home, regular in-person attendance at the Brisbane office is a mandatory requirement.

Please refer to the Position Description for a full list of key role responsibilities and suitability requirements. 

About You 

We're looking for someone who is both analytical and curious, with the confidence to influence and collaborate.

To succeed in this role, you will bring: 

• Strong quantitative and/or qualitative research skills
• Experience designing, delivering and interpreting research
• Ability to turn complex data into meaningful insights
• Excellent communication, facilitation and presentation skills
• Strong stakeholder engagement and interpersonal skills

The following will be highly regarded:

• Experience with Qualtrics, SPSS or DisplayR (or similar)
• Background in customer experience (CX) or Voice of the Customer research
• Knowledge of social research or behaviour change
• Relevant tertiary qualification (e.g. Business, Psychology)

How to Apply 

If you are interested in this opportunity, please submit your current resume and a cover letter (maximum two pages) outlining your interest and how your skills, knowledge and experience complement this role. This is your opportunity to tell us how you meet the suitability requirements detailed in the attached Position Description. 

Why Join QBCC? 

At QBCC, you'll be part of a purpose driven organisation where your work matters. You will work with dedicated professionals who value integrity, collaboration and learning. You'll have opportunities to grow while making a real contribution to shaping the QBCC's future and outcomes for our stakeholders.

If you're ready to dive into a career defining transformation journey with us, where your impact will help shape what comes next, we'd love to hear from you. 

Referee checks  

It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current or recent supervisor.

By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear to the panel.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• QBCC Information for Applicants - June 2026 (PDF, 1.28MB)
  Information Package for Applicants
  
  AO6 Senior Customer Research and Insights Officer - Position description (PDF, 183KB)
  Role Description