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Senior Housing Officer (Frontline Services)
Frontline Delivery; Frontline Services; Housing & Homelessness Services; Woodridge
Do you want to make a meaningful difference in the lives of Queenslanders every day? At the Department of Housing and Public Works, we are dedicated to delivering housing and homelessness services that empower lives, build sustainable communities and provide real support to diverse customer groups. Right now, we're looking for passionate, skilled and community-minded professionals to join our Housing Service Centre team as a Senior Housing Officer (Frontline Services).
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Community Care |
| Classification | AO4 |
| Workplace Location | Logan - Beaudesert |
| Job ad reference | QLD/692510/26 |
| Closing date | 02-Jul-2026 |
| Job duration | |
| Contact person | Kim Hill |
| Contact details | Ph: (07) 3086 3701 Access the National Relay Service |
What you will be doing:
- Approve high and very high need social housing applications and transfers, and quality assuring application assessments.
- Develop effective professional relationships with stakeholders to improve customer outcomes and processes and manage formal internal and external complaints and facilitating resolutions.
- Represent the department in appeals and attending the Queensland Civil and Administrative Tribunal.
- Supervise team activities and exercising delegation as required, including monitoring performance, workload management, addressing operational issues and reporting.
- Manage and assess properties, conducting condition appraisal inspections and providing advice on maintenance requirements.
- Contribute to portfolio renewal plans and implementation of property developments.
- Regularly works in the field, which includes meeting with customers in their homes.
- Conditions are changeable and can be volatile, requiring varying degrees of vigilance and management of risk.
- Regional roles may involve intra-state travel overnight.
- Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.
Applications to remain current for 12 months.
Job Ad Reference: QLD/692510/26
Closing Date: Thursday, 2 July 2026
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
