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Service Design Architect


Fortitude Valley

Take the next step in your career with this exciting opportunity within Queensland Health!

Job details

Position status Permanent
Position type Full-time
Occupational group IT & Telecommunications
Classification AO8
Workplace Location Brisbane Inner City
Job ad reference QLD/EHQ686234
Closing date 14-Jul-2026
Job duration Permanent Full-time
Contact person Arash Imani
Contact details (07) 3542 5947
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This is a transformational and strategic role that spans traditional business functions within eHealth and its Hospital and Health Service customers. Transformational change management, commercially orientated services leadership, communication and negotiation skills are essential. You will lead the implementation of services architectures focussing on, sustainability, transparency, efficiency, lean and agile principles, whilst maximising the services portfolio value to our customers. 

What you'll do

As the Service Design Architect, you will provide expert advice to senior stakeholders on high-value investments to ensure digital services meet Queensland Health and community needs. You will shape service architecture through strategic planning, reports, and investment guidance, while identifying emerging technologies and trends. Leading digital enablement across the health system, you will develop and review architectural strategies and roadmaps, assess digital capabilities, and provide specialist advice. You will also build strong stakeholder relationships, support co-design, and effectively manage priorities and resources to deliver outcomes.

 

About you

We are searching for someone who has:

  • Proven experience in developing, contributing to and review architectural strategies, designs and roadmaps that meet the strategic requirements of the health system (SFIA Skill: STPL – Enterprise Architecture level 6)
  • Ability to provide specialist advice relating to service architecture, influencing the broader architecture, ICT planning and any investment activities (SFIA Skill: CNSL – Consultancy level 5) (NHS: Effective and strategic influencing)
  • Proven ability to develop and manage stakeholder relationships, facilitate open communication, and capture and disseminate information (SFIA Skill: RLMT – Stakeholder relationship management level 5) (NHS: Collaborative working)
  • Proven ability to provide strategic direction that enables the delivery of sustainable, value for money, fit for purpose services and technologies that meet the business requirements of customers and service delivery (SKIA Skill: ITSP – Strategic Planning level 5)
  • Demonstrated broad knowledge in current and emerging technologies, applications and “productization” of services and their life-cycle management (SFIA Skill: EMRG – Emerging technologies monitoring level 4, PROD – Product management level 4)

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

  • 12.75% superannuation
  • 17.5% leave loading

Employee wellbeing

  • Access to 24/7 confidential employee support providers and counsellors including for immediate family members
  • Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

  • Career progression with more than 300 diverse career pathways and career support to take you further!
  • Access to a variety of programs and initiatives to support training and career growth.
  • Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion 

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. 

Ready to apply?

For further information on how to apply please review the attached Role Description.

 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.

Documents

Before applying for this vacancy please ensure you read the documents below.

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If you have any questions about your account or accessing this website, please contact our helpdesk.

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Inclusion and diversity

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity, including making any reasonable adjustments to support you through the recruitment process.

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Licence
Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated
2 May 2023

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