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Patient Services Officer
North Queensland Referral Hub, Allied Health Service Division, Townsville
Summary
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Exciting opportunities available now with the |
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Part-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Townsville region |
| Job ad reference | QLD/TV686389 |
| Closing date | 09-Jul-2026 |
| Job duration | TPT ASAP to 18/04/2027, 53.20 hrs p/f |
| Contact person | Nicole Martin |
| Contact details | (07) 4433 0946 Access the National Relay Service |
About your employer
Townsville Hospital and Health Service offers a dynamic and diverse healthcare environment, supporting high-quality service delivery across a large regional network. As a leading tertiary provider, we foster innovation, multidisciplinary collaboration and continuous professional development.
Employees benefit from strong career development opportunities, including access to training, education and progression pathways, supported by partnerships with leading institutions.
Our organisation promotes a collaborative and inclusive workplace culture, combined with the lifestyle advantages of North Queensland — including short commutes, affordable living and access to both urban and coastal communities. Flexible work options and a strong focus on employee wellbeing support a balanced and rewarding career.
Competitive salary and benefits:
We offer attractive remuneration packages and generous leave entitlements.
- Salary range: $39.98 - $44.46 p.h. (AO3)
- 4 to 6 weeks annual leave with 14%-17.5% loading
- 12.75% employer contribution to superannuation
- Plus great salary Packaging options to increase take-home pay
- Flexible working arrangements may be available
About your opportunity
In this role, you will deliver high-quality, person-centred customer service to patients, their families, and members of the public. You will play a key role in supporting patient access and flow by providing accurate and timely administrative services across patient intake, admissions, bookings, and discharge processes.
Working collaboratively within a team environment, you will build positive relationships with patients, colleagues, and stakeholders, using effective communication and sound judgement to respond to enquiries and resolve routine issues. You will also use a range of patient and corporate information systems to ensure accurate data entry and adherence to relevant policies and procedures.
You will contribute to a supportive and values-based workplace by working cooperatively, adapting to changing demands, and supporting team members where required. The role requires strong organisational skills, initiative, and a commitment to continuous improvement to enhance service delivery and achieve team and organisational outcomes.
Please refer to the Role Description for further details.
Apply now and be part of something extraordinary!
Enquiries are welcome; for a confidential discussion please contact: Nicole Martin on (07) 4433 0946.
Applications close: Thursday, 9 July 2026.
Unsolicited resumes from recruitment agencies will not be accepted.
Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
