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Senior Advisor
Central; Customer Services; Customer Services Safety & Regulation; Rockhampton
Looking for your next career move? CDSB is excited to offer an opportunity for a Senior Advisor to join the Medical Condition Reporting (MCR) Unit in Rockhampton and play a key role in delivering important services to the community.
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Customer Service/Call centre |
| Classification | AO5 |
| Workplace Location | Rockhampton region |
| Job ad reference | QLD/693561/26 |
| Closing date | 10-Jul-2026 |
| Job duration | |
| Contact person | Emily Shepherd |
| Contact details | Phone: (07) 4931 1684 Access the National Relay Service |
The Medical Condition Reporting (MCR) Unit is a specialist team of Senior Advisors delivering a vital state-wide service within the Service Centre Operations branch. The unit plays an important role in supporting road safety across Queensland by administering legislated medical fitness-to-drive requirements on behalf of the Department of Transport and Main Roads (TMR).
Tasks specific to the Senior Advisor position in the MCR Unit may include (but are not limited to)
- Provide a quality service to customers and resolve specific customer problems in an efficient and courteous manner.
- Provide expert advice and interpretation of legislation to staff and customers on medical condition reporting policy and procedures.
- Provide accurate information to licence holders while displaying respect and empathy in sensitive situations.
- Interpret legislation and make informed decisions about Qld licence holder's medical fitness to drive.
- Make informed decisions about the amendment, suspension, cancellation, and reissue of Qld licences.
- Issue Show Cause Notices on behalf of the Chief Executive.
CDSB provides flexible work arrangements, long-term job security and attractive salaries and benefits to bring out the best in our team. We prioritize learning and development opportunities to help you grow your career, offering support and training programs.
Applications will remain current for a period of up to 12 months from the closing date and may be considered for other vacancies (identical or similar) which may include an alternative employment basis where permitted.
Job Ad Reference: QLD/693561/26
Closing Date: Friday, 10 July 2026
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
