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Team Outcome Lead
Product Teams; Customer Technology & Strategy; Enabling Solutions Group; Carseldine
As a Team Outcome Lead in the Value Realisation Office, you will play a key role in driving delivery across multiple initiatives within the Customer Technology Branch, supporting the modernisation of Queensland’s registration and licensing systems.
This is a dynamic role where you will lead team performance, coordinate across workstreams and remove delivery barriers to ensure outcomes are achieved. You will work closely with stakeholders to maintain momentum, manage risks and support a high-performing, collaborative environment.
If you enjoy leading teams, navigating complexity and delivering real outcomes in a fast-paced environment, this role offers an opportunity to make a meaningful impact while building strong leadership and delivery capability.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | IT & Telecommunications |
| Classification | AO8 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/694085/26 |
| Closing date | 16-Jul-2026 |
| Job duration | ASAP until 30 June 2027 with possible extension |
| Contact person | James Hopkins |
| Contact details | Phone: (07) 3066 3756 Access the National Relay Service |
About the Team/Organisation
The Customer Technology Branch is responsible for maintaining and modernising the systems and services that power customer-facing solutions, including Queensland's Registration and Licensing ecosystem. The branch focuses on delivering secure, reliable, and future-ready technology while fostering a collaborative and innovation-driven culture.
Benefits
Joining TMR means being part of a delivery-focused organisation committed to making a difference for Queenslanders. You will be supported to grow your career in an inclusive environment that values collaboration, continuous improvement and work-life balance.
About the Role
As the Team Outcome Lead within the Value Realisation Office, you will play a lead role in driving delivery outcomes across multiple initiatives, supporting system modernisation within the Customer Technology Branch.
You will:
• Establish effective ways of working and support teams to deliver outcomes
• Lead and coordinate across workstreams, ensuring alignment and momentum
• Monitor delivery progress, manage risks, and escalate issues as needed
• Remove impediments and support continuous improvement across teams
• Maintain a strong focus on delivering value while supporting a safe and collaborative working environment.
This role requires a pragmatic, outcomes-focused approach, with the ability to adapt to changing priorities and navigate complex environments to deliver results.
Skills & Experience
To be successful in this role, you will demonstrate:
• Strong leadership and experience driving delivery in complex environments
• Knowledge of agile or iterative delivery practices and the use of performance metrics (e.g. cycle time, throughput, DORA measures)
• Ability to coordinate across teams, manage dependencies, and resolve delivery blockers
• Strong stakeholder engagement and communication skills
• A focus on accountability, team performance, and maintaining delivery commitments.
Mandatory Requirements
• A criminal history check will be undertaken prior to appointment due to access to sensitive information.
How to Apply
Apply via the SmartJobs and Careers website. Submit a resume and a cover letter (maximum two pages) outlining how your experience, abilities and personal qualities align to the role.
Applications to remain current for 12 months.
Job Ad Reference: QLD/694085/26
Closing Date: Thursday, 16 July 2026
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
