Make a real difference every day as our Customer Service Officer in the Department of Housing and Public Works. Your role will directly support Queensland’s Housing and Homelessness Services, working to provide debt management solutions, practical assistance, and information to help individuals and families. Bring your strong analytical skills, high attention to detail, and advanced Excel expertise to a highly engaged team that’s passionate about supporting community wellbeing. If you’re ready to solve challenges, collaborate with diverse teams, and thrive in a fast paced environment, we’d love to hear from you.

Job details

Are you ready to make a real impact while taking your skills to the next level? Join us as a Customer Service Officer (AO3) within the Department of Housing and Public Works. Based in the Debt and Property Services team, you'll play a vital role in supporting Queenslanders by ensuring effective debt management and empowering frontline housing staff to deliver exceptional services.

This permanent full-time position offers the chance to support individuals and families experiencing housing challenges. Every day, your work will help to create positive outcomes for communities across Queensland. If you are passionate about using your skills to make meaningful contributions, this role is for you.

What you'll do:

• Undertake accurate, efficient and timely data entry for the assessment and processing of rates and water payments to ensure council discount terms are met.
• Manage timely rates processing and evaluation, including liaison with the relevant local government authorities and water service providers in relation to rates transactions, to ensure discount dates are met.
•  Perform high-level administrative support, including the preparation of briefing notes, correspondence and memoranda for approval.
•  Implement and administer departmental information systems such as RAPS, TRIM, SAP, TMS, MINCOR and CIMS at the business unit level, including those relating to clients, staffing, finance, administrative policy and procedures.
•  Liaise with officers at all levels within other program areas, other public sector agencies and the general public in relation to the business unit's activities and projects.
•  Contribute to the development of best practice in business systems by monitoring and reviewing work practices and making recommendations that support continuous improvement.
•  Support and help maintain a workplace safety culture by ensuring that all policies and practices are followed.

What you'll bring:

• We're seeking an enthusiastic, self-directed problem-solver with strong analytical abilities, high attention to detail, and advanced Excel skills to join our dynamic team. You will also need:
• Exceptional time management and organisational skills.
• The ability to adapt quickly to new systems and business processes.
• Clear and effective communication skills to connect with colleagues, customers, and stakeholders.
• A commitment to excellence, with the ability to handle tasks independently and in collaboration with the team.

Why this role is right for you:

This is more than just a job - it's a chance to help someone every single day. Whether you're negotiating sustainable debt management solutions or equipping frontline staff to better serve our customers, your work will make a real difference in people's lives. You'll be joining a dedicated team that shares your drive to support one another, embrace new challenges, and continually improve outcomes for Queensland communities.

We've designed a straightforward application process to identify the best candidates for this role. Simply provide your updated resume and complete a short questionnaire that focuses on key skills, including claims and debt processing, attention to detail, system knowledge, Excel/reporting expertise, and time management.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guide (PDF, 646KB)
  
  
  694320 26 Role Description (PDF, 457KB)