Join the Queensland Building and Construction Commission (QBCC) as an Assessment Officer within Regional Services. Based in Mackay, this permanent full-time opportunity offers the chance to contribute to fair and consistent regulatory outcomes for Queenslanders. You will assess applications, interpret legislation, identify compliance issues, and provide professional customer service while working within a supportive and collaborative team environment.

Job details

About the role

As an Assessment Officer, you will play an important role in delivering regulatory services that support Queensland's building and construction industry. You will assess a variety of licensing and dispute-related matters, apply relevant legislation and policies, and communicate outcomes clearly and professionally.

Key responsibilities include:

• Reviewing and determining licensing and dispute applications.
• Interpreting legislation, policies, and supporting documentation to inform outcomes.
• Identifying potential non-compliance issues and escalating matters where required.
• Providing accurate information and guidance to customers and stakeholders.
• Maintaining detailed records and ensuring matters are managed efficiently.
• Supporting front counter operations when required.
• Contributing to service excellence through timely and consistent case management.
• Working collaboratively with colleagues to achieve branch objectives.

Please refer to the Position Description for a full list of key role responsibilities and suitability requirements.  

About you

We are seeking a motivated and resilient professional who enjoys analysing information, making sound judgments, and helping customers navigate complex processes.

To be successful in this role, you will demonstrate:

• The ability to interpret and apply legislation, policies, and procedural requirements.
• Strong analytical skills and the capability to evaluate information objectively.
• Confidence in making reasoned decisions in complex or sensitive situations.
• Excellent communication skills, including the ability to engage with empathy and professionalism.
• Well-developed digital literacy and proficiency in Microsoft Office applications.
• Strong organisational skills and the ability to manage competing priorities.
• A collaborative approach and commitment to positive team outcomes.
• Attention to detail and a focus on delivering high-quality work.
• Ability to remain calm and effective when managing challenging matters.

Well-regarded

The following attributes will be highly regarded:

• Experience working in a high-volume environment with competing deadlines.
• Exposure to compliance, regulatory, assessment, or customer-focused functions.

How to Apply

Please submit your current resume and a capability statement (maximum two pages) addressing your experience of the following:

1. Describe a time when you had to consider differing viewpoints or competing interests when assessing a matter. How did you ensure your decision was balanced and objective? 
2. Describe a time when you went above and beyond for a customer, colleague or stakeholder. 

Referee checks - It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/ immediate past supervisor.  

By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications remain current for 12 months from the closing date of this vacancy and may be considered for appointment to identical vacancies within the QBCC. Unsolicited resumes from recruitment agencies will not be accepted.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Position description - AO4 Assessment Officer (PDF, 190KB)
  Role Description
  
  QBCC Information for Applicants - June 2026 (PDF, 1.25MB)
  Information Package for Applicants