Be the Calm in the Moment – Join Our Mental Health Ambassador Team

Make a meaningful difference every day by helping create a safe, respectful and supportive environment for consumers, visitors and staff within our Acute Mental Health Inpatient Units. As an Ambassador, you'll work alongside multidisciplinary teams to proactively engage with people, build positive relationships and support the prevention and de-escalation of occupational violence through a compassionate, person-centred approach.

Job details

Your new role:

As a Mental Health Ambassador, you'll play a vital role in fostering a safe and welcoming environment through proactive engagement, observation and collaborative support.

• Proactively engage with consumers, visitors and staff to build positive relationships and promote a culture of safety and respect.
• Support the prevention and de-escalation of challenging behaviours by working collaboratively with clinical teams and responding to incidents in a calm, professional manner.
• Conduct ward rounds, monitor the environment, identify escalating behaviours and communicate observations to support timely and appropriate interventions.

About you:

We're looking for a compassionate, resilient and confident individual who thrives in dynamic environments and is committed to supporting the wellbeing of others.

• Demonstrated experience or knowledge in occupational violence prevention, dynamic risk assessment and de-escalation techniques, ideally within healthcare, mental health or other high-risk environments.
• Exceptional interpersonal and communication skills, with the ability to build trust and engage respectfully with people from diverse backgrounds.
• A collaborative team player who remains calm under pressure and can confidently identify and respond to emerging risks while working alongside multidisciplinary teams.

Check out our quick tips and application essentials!

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About us:

Metro South Addiction and Mental Health Services:

Metro South Addiction and Mental Health Services provide inpatient, hospital-based and community mental health and community alcohol and drug services for all age groups across a number of campuses.

We embrace a forward looking, progressive approach and work collaboratively with all stakeholders in order to achieve expected outcomes. A clear and strong consumer and carer focus is promoted with our vision being to provide our community excellence in consumer centred, integrated care across the continuum of addiction (alcohol and drug) and mental health services.

 INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are Metro South Health:

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.

We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application essentials - things you need to know (PDF)
  
  We are MSH - five reasons why you should join us (PDF)
  
  MS07687438 Role Description (PDF)