Join Legal Aid Queensland (LAQ) as a Senior Business Analyst (IT) and play a pivotal role in driving technology-enabled business improvement across the organisation. As part of the Business Engagement team, you will act as a vital link between business stakeholders and IT, partnering with staff across LAQ to identify and analyse business needs and gather requirements. This is an exciting opportunity for an experienced business analyst to influence meaningful change while contributing to an organisation committed to making a positive difference in the community.

Job details

About us

Our vision is to be a leader in a fair justice system where people are able to understand and protect their legal rights. Our purpose is to provide quality, cost effective legal services to financially disadvantaged people throughout Queensland.

About the role

This is an opportunity for an Information Technology (IT) Business Analyst to take on a role within the Information Technology (IT) team at Legal Aid Queensland (LAQ). The IT team is responsible for the development, operation and support of information systems and related technologies in LAQ across Queensland.

As Senior Business Analyst (IT), you are responsible for liaising between IT and LAQ staff to articulate the business requirements as input for analysis of IT solutions. You will be a member of the IT Business Engagement Team and have the opportunity to work with the IT Project Management Office (PMO).

In this role you will:

• Initiate, influence and maintain relationships with and between key stakeholders to provide a high quality IT engagement service to the organisation.
• Collaborate with stakeholders at all levels of the organisation to understand, identify and analyse their needs and gather detailed business requirements, including requirement prioritisation and scope.
• Document business processes using industry modelling methodologies (e.g., BPMN, iDEF, etc).
• Analyse business requirements and develop business requirement specifications to identify system and software solutions.
• Use a range of communication techniques to share ideas, findings, insights and plans to cross-functional team members and management.
• Liaise with LAQ client groups to translate business requirements into user stories and/or use cases to ensure technology  solutions are fit for purpose.
  
  

About you

• You can identify business needs in an information technology context and have the ability to understand, interpret and communicate business requirements to both technical and non technical stakeholders.
• You have knowledge in, and an ability to provide sound advice and recommendations regarding business process mapping and identifying business requirements, gaps and issues. You demonstrate careful planning, organisation, and clear documentation to achieve results.
• You communicate in a clear, succinct, and deliberate manner, can prepare briefing notes and artifacts, adjust your message appropriately for stakeholders and have an analytical approach to your work. You can work with others to identify potential bias and clearly describe the rationale behind your decisions.
  
  

Working for Legal Aid Queensland

We're committed to looking after you – professionally, financially and socially. Our wide range of benefits allow you to work flexibly and maintain your wellbeing while supporting you to make a positive impact on the lives of Queensland's most disadvantaged people.

We offer:

• 36.25 hour full-time working week
• Flexible working arrangements
• Generous salary packaging - up to $30,000 FBT exempt which includes your taxable income tax and increases your take home pay
• Novated leasing options 
• Annual rewards and recognition
• Committments to cultural safety
• Free confidential counselling sessions for you and your immediate family

See the attached LAQ Employee Benefits to see more benefits.

To apply please provide:

• a written statement (two pages) addressing how you meet the Success criteria (Knowledge, skills and experience), in line with the “Key responsibilities”;
• your resume/CV that details your relevant experience, work history and qualifications; and
• the names of two referees.

Closes 11:59pm, Monday 27 July 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Position description - AO6 Senior Business Analyst (Business Engagement) (PDF, 418KB)
  Role Description
  
  Applying for a role at Legal Aid Queensland (PDF, 441KB)
  Application Kit
  
  LAQ Employee Benefits (PDF, 277KB)
  Application Kit