Looking for a role where you can take ownership, solve complex problems and help people move forward? As a Mediation and Conciliation Officer, you'll manage building dispute cases from complaint to resolution, working closely with homeowners, contractors and industry stakeholders to achieve fair, practical outcomes. Applying your knowledge of regulatory environments and dispute resolution principles, you'll guide mediation and conciliation processes with confidence and professionalism. This opportunity suits a proactive and customer-focused individual who enjoys driving continuous improvement, building strong relationships and making a meaningful impact every day.

Job details

About QBCC 
As Queensland's independent building and construction regulator, we play a critical role in protecting people, supporting industry and building trust in a system that touches every part of our community, from safe homes and liveable communities to jobs and economic security.

We support a $69 billion industry by protecting consumers, ensuring the industry is well supported, providing a safety net through the Home Warranty Scheme, and proactively delivering education.  

A thriving building and construction industry benefits us all. But it only works when people feel informed, enabled and protected. That's where we come in.

We support industry, protect consumers and uphold standards. We make fair and transparent decisions, deliver services that build trust, and support a strong, sustainable industry.

About the role  
You'll be responsible for coordinating building dispute cases through the mediation and conciliation process, ensuring all parties are supported and informed as matters progress toward resolution. Working with internal and external stakeholders, you'll assess case information, manage competing priorities, provide exceptional customer service and help drive continuous improvement within the team and across multiple areas of the QBCC. It's an opportunity to combine problem-solving, relationship management and attention to detail to deliver meaningful outcomes every day.

About you  
You're a naturally curious, solutions-focused professional who brings clarity and sound judgement to complex situations. With a strong understanding of regulatory environments and an interest in dispute resolution, you're confident applying mediation and conciliation principles to help people find a way forward. With strong communication skills and the ability to adapt your style to suit a range of stakeholders, you're confident building relationships, managing competing priorities and working through nuanced issues. You thrive in a collaborative environment, readily share knowledge and roll up your sleeves to support the team. Committed to continuous improvement, you look for opportunities to grow your skills, improve processes and contribute to better outcomes. Experience in dispute resolution will be highly regarded, as will a genuine passion for developing your mediation expertise and accreditation.

If you're looking for a role where you can make a meaningful difference while continuing to build your career, we'd love to hear from you.

*Please refer to the attached Position Description for Key Outcomes and Accountabilities and Candidate Attributes for this role* 

Why Join QBCC? 
At the QBCC, you'll be part of a purpose driven organisation where your work matters. You will work alongside dedicated professionals who value integrity, collaboration and learning. You'll have opportunities to grow while making a real contribution to shaping the QBCC's future and outcomes for our stakeholders    

If you're ready to dive into a career defining transformation journey with us, where your impact will help shape what comes next, we'd love to hear from you. 

How to apply 
Please submit your resume and a cover letter (max 1 page) outlining how your skills and experience meet the candidate attributes and key outcomes and accountabilities.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications remain current for 12 months from the closing date of this vacancy and may be considered for appointment to identical vacancies within the QBCC. Unsolicited resumes from recruitment agencies will not be accepted.

Documents

Before applying for this vacancy please ensure you read the documents below.

• PD - AO4 Mediation and Conciliation Officer (PDF, 156KB)
  Role Description
  
  QBCC Information for Applicants - June 2026 (PDF, 1.28MB)
  Information Package for Applicants