You will assess and identify treatment, care and support needs of participants with complex injuries and disabilities.

You will assist participants to set and achieve individual goals.

You will support participants through their treating team to maximise their independence, their participation in the community and ability to engage in meaningful activities.

You will support participants to participate in decision making and exercise choice and control.

You will deliver services for the National Injury Insurance Agency, Queensland (NIISQ Agency), within a broader operating environment that also includes the Motor Accident Insurance Commission (MAIC) and Nominal Defendant (ND) (collectively referred to as the Motor Accident Insurance Schemes Queensland or MAIS-Q). The employing entity for this role is NIISQ Agency.

Job details

Your role
Provide participants, their family and carers with information and support about the Scheme and the Agency.
Assess participant needs and create and amend support plans including making decisions (or recommendations to the Manager) regarding the necessary and reasonable treatment, care and support needs of participants.
Understand and discharge delegated functions in accordance with the Act and follow Agency policies and procedures.
Identify ways to empower participants in the development, implementation and monitoring of support plans, to reflect participant goals, choice and control, and measurable outcomes.
Supported to identify effective options for treatment, care and support, balancing the needs of participants with Scheme requirements, sustainability, and community expectations.
Manage service requests, approvals and payments in accordance with agreed needs and assessments and plans.
Liaise with legal representatives of participants and their families/carers as needed.
Empower participants to use tools and resources available to maximise independence, participation in the community and employment.
Liaise and collaborate with stakeholders to ensure successful implementation and maintenance of support plans.
Participate in a learning culture by sharing information, keeping abreast with current best practice.

About you
To be successful in this role, you will demonstrate a strong commitment to shared values and a broad skillset that includes:

• Knowledge and understanding of support planning principles and processes.
• Ability to manage support planning and goal-setting processes whilst discharging delegated functions in accordance with the Act.
• Well-developed organisational skills and the ability to lead self and/or others within a dynamic environment, displaying a collaborative, autonomous, flexible and agile working style and approach.
• Well-developed communication skills, ability to build rapport, and negotiate with a variety of internal and external stakeholders.
• Ability to make sound decisions and recommendations based on relevant evidence in relation to disability services.

The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.

• Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
• Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2022.
• Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
• All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 89, 182 or 183 of the Public Sector Act 2022.

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Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• NIISQ695084 Support Planner - RD (PDF, 198KB)
  Role Description
  
  NIISQ Candidate Information Pack (PDF, 1.57MB)
  Application Kit