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Administration Officer
Coorparoo
The position of Administration Officer Community Access and Bookings Service (CABS) encompassing the Child Health Service (CHS) and the Child Development Program (CDP) within the Division of Child and Youth Community Health Services (CYCHS) will provide a high level of customer service, demonstrating understanding, empathy, patience, and a positive attitude to assist with the administrative function in the processing of referrals and associated appointment booking processes.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Brisbane Inner City,Brisbane - South |
| Job ad reference | QLD/H26CHQ687974 |
| Closing date | 28-Jul-2026 |
| Job duration | 12months |
| Contact person | Brittany Stewart |
| Contact details | 0447061581 Access the National Relay Service |
About the Team
Children's Health Queensland provides a range of community-based services within the Division of Child and Youth Community Health Service that fall under the following specialty areas:
- Community Access Booking Service (CABS)
- Child Health Services
- Child Development Program
- Statewide and Specialised Services including School Based Youth Health, Deadly Ears Program, Pacifikai, Healthy Hearing Program and Primary School Nurse Health Readiness Program
- Yarrabilba Family Place
- Dakabin Youth Hub
- Ellen Barron Family Centre
About the Role
In this role you will deliver quality outcomes for children, young people and families (Leader of Self) in accordance with the Children's Health Queensland Leadership Excellence Framework and the Queensland Public Service and the CHQ values. Your contribution will include:
- Provide an efficient appointment scheduling service for all patients that access services through the CABS team, maximising utilisation of booking times available for clinicians across our teams using treat in turn, treat in time principles in accordance with Queensland Health Policy.
- Efficiently operate the CYCHS phone system (PureCloud), by responding professionally to all incoming calls for the Child Health Service and Child Development Program, ensuring that the caller's enquiry is actioned, transferred, or redirected correctly utilising set scripting within KPI timeframes.
- Make use of Qld Health confidential patient information systems recognising decision making in clinical and management settings depends on accurate, timely, relevant, complete, concise, and readily accessible information and verification of activity and outcomes.
- Liaise and communicate effectively with internal and external clients utilising high level of interpersonal, verbal and written communication skills incorporating the ability to consult and negotiate with clients and staff at all levels of the organisation.
About Children's Health Queensland Hospital and Health Service (CHQ HHS)
Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales.
Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital, Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service, our Child and Youth Mental Health Service, and other statewide services and programs including specialist outreach and telehealth services.
Inclusion and diversity
To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.
Some of the great benefits of working at CHQ HSS
If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:
- Opportunities for professional growth and development
- Competitive renumeration
- Annual pay increases
- 12.75% employer superannuation contribution
- 17.5% annual leave loading
- Salary packaging
- Employee wellness and assistance program
- Work/life balance, variety, and flexibility
You can find out more about why it's so great to work at CHQ HHS here.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Applicants are encouraged to apply online. Please review the Role Description, Information Pack and Applicant Tool Kit for more information on application process requirements. Agency referrals will not be accepted for this position.
Documents
Before applying for this vacancy please ensure you read the documents below.
