Job details

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training (VET) provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. Our award-winning training is delivered on campus, online, and in the workplace to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies. 

By working at TAFE Queensland, you can be part of a highly experienced workforce that is closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity

As the Operations Coordinator, Student Accounts and Loans you will be responsible for:

• Providing quality service to clients by undertaking, coordinating and monitoring the processing of changes to enrolements (including refunds) within the required timeframes. 

This position reports to the Manager, Student Accounts and Loans. 

This is a Temporary, Full-time opportunity, to 25 June 2027 unless otherwise determined.

The position will be based primarily at South Brisbane campus however you may be required to perform work at other TAFE Queensland campuses.  

Key Responsibilities

• Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Working Together, Focussing on our Customer, Taking Responsibility and Showing Initiative.  

• Live a safety culture, lead by example and support the Health Safety and Environment Management System.

• Support the Team Leader, COE and SMS to co-ordinate, lead and implement administrative processes and procedures relating to the registering, tracking, monitoring and completion of all changes to student enrolments, refunds and debt management activities. 

• Support the Team Leader, COE and SMS to co-ordinate, lead and implement administrative processes and procedures relating team management and monitoring and reporting team outputs.

• Support the Team Leader, COE and SMS to review existing processes to ensure efficiency and continuous improvement, in line with the student journey and new SMS functionality.

• Assist with as required verification, investigation and processing of changes to enrolment requests within required timeframes and in accordance with delegations, procedures and regulations. 

• Use a variety of systems and tools including MS Office suite and the Student ManagementSystem to ensure timely and accurate data entry.

• Extract, analyse and rectify enrolment errors to ensure and maintain data integrity and contribute to other ad hoc reports where required. Assist in coaching and direction to staff within the COE and SMS teams. 

• Maintain currency of knowledge on system functions, delegations and legislative requirements relating to withdrawals, refunds and other changes to enrolment. Assist with processing as required.

• Actively participate in appropriate networks, marketing activities and outbound campaigns where required to promote TAFE Queensland Brisbane.

• Undertake investigation of complex accounts and debt management activity and other work as directed and ensure day to day activities align with business operations.   

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:

1. Well-developed interpersonal and communication skills evidenced by the ability to establish good working relationships with both external and internal clients.
2. Sound planning, prioritising, time management and problem solving skills demonstrated through quality and efficient delivery of business outcomes. 
3. Demonstrated a high level of attention to detail and the efficient use of technology and systems.
4. Displays the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment with a strong commitment to working as part of a team to deliver outcomes.
5. Demonstrated commitment to the provision of outstanding client service.

Mandatory Qualifications/Requirements

• There are no mandatory requirements for this role

Highly Desirable Requirements

• Minimum Cert III or IV in business administration or higher; and/or equivalent relevant experience

How to apply

If you’re interested in this role, click the ‘Apply’ button to submit your application via the TAFE Queensland Recruitment Portal.  When submitting your application, please ensure you provide the following:

• A detailed resume; 
• A cover letter that outlines your known skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (maximum of 2 pages in total); and
• The contact details for two referees (one of whom is your current supervisor)

Closing date: 4pm, 28 July 2026

Job Reference Number: TQ2026-647

For further information, please contact:

Ana Taufa, Manager, Student Accounts and Loans 

Ana.Taufa@tafeqld.edu.au

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• No File Attached