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Administration Officer - Outpatients
Redcliffe
MN Admin
Temporary full time opportunity to provide efficient administration support including efficient booking services for Specialist Outpatient Services (SOPD) and provide efficient utilisation of booking time available for Consultants and Clinicians.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/RD688077 |
| Closing date | 30-Jul-2026 |
| Job duration | 12 months |
| Contact person | Nicole.Crawford |
| Contact details | (07) 3883 9192 Access the National Relay Service |
About the role
Temporary full time opportunity to provide efficient administration support including efficient booking services for Specialist Outpatient Services (SOPD) and provide efficient utilisation of booking time available for Consultants and Clinicians. This Position provides a high level of customer service, demonstrating understanding, empathy, patience and a positive attitude. This position is responsible and accountable for assisting with the management of the waiting lists in accordance with Queensland Health Policy.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
- Provide administration support for the daily operational activities of the specialist outpatient department & ambulatory services, including reception duties, patient admissions, accurate referral and data management, and appointment scheduling, in accordance with relevant Queensland Health policies, procedures, and legislative guidelines.
- This position provides administrative support to services in Specialist Outpatient & Ambulatory Services such as Outpatient Reception/s, Outpatient Call Centre, Booking services, Oncology, Antenatal and Allied Health services.
- Fulfil the responsibilities of this role in accordance with Queensland Health's core values, as outlined below.
- Demonstrates a strong understanding of the Queensland Health Specialist Outpatient Implementation Standards (SOSIS).
- Proficiently complete functions associated with the bookings for procedures/appointments, managing procedure/appointment cancellations, confirmations, rescheduling and removals from the waiting list/clinics using the relevant information systems ensuring alignment with the Implementation Standards and seeking involvement of Clinicians as necessary.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
