Are you ready to make a real difference in your community every day? As a QGAP Services Officer in Ravenshoe, you’ll help deliver vital housing and homelessness services that support Queenslanders in need. From assisting customers to managing property inspections, your work will directly contribute to creating safe, sustainable housing solutions.

This flexible, part-time role (21:45 hours per week) temporary until 30 December 2026, is your chance to build meaningful connections, tackle challenges, and grow your skills in a supportive environment. Can you see yourself in this role? Apply now and be part of something bigger!

Job details

You will be required to assist with the effective and efficient delivery of quality Whole of Government services to meet the needs of the community.

What you will be doing:
• Develop and maintain effective communication with staff at all levels within the department as well as Government agencies and Commonwealth Agencies.
• Ensure that the lead agency's obligations regarding service agreements are complied with and high standards of customer satisfaction are achieved.
• Ensure that all confidential matters and monies collected are treated with due regard for confidentiality and security, and all auditing requirements are complied with.
• Exercise the powers of a Justice of the Peace or have the capability of completing a Justice of the Peace course.
• Understand customer circumstances and assist customers to access services that enhance their tenancies and independent lifestyle.
• Undertaking property inspections and completing associated documentation.
• Communicating effectively and sensitively with people from different cultural backgrounds and developing an awareness and understanding of protocols and issues impacting on Aboriginal people and Torres Strait Islander people.
• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

Mandatory Requirement
• Class C Driver's Licence

How to apply
Find out more about what we offer our employees and the recruitment and selection process, including pre-employment checks, in the Applicant Guide.

You can apply for this role by providing your current resume and a one-page coverletter outlining your skills and experience relevant to the role via the Smart jobs and careers website www.smartjobs.qld.gov.au.

Applications will remain current for 12 months.

Job Ad Reference: QLD/695679/26

Closing Date: Saturday, 1 August 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

This is a temporary part time position of 42.90 hours a fortnight ( 0.6 FTE).
Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guide (PDF, 646KB)
  
  
  695679 26 Role Description (PDF, 214KB)
  Role Description