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Director, Shared Services
QSS Service Delivery; Queensland Shared Services; Data and Digital Government; Brisbane
Queensland Shared Services (QSS) is seeking an accomplished and customer centred senior leader to lead the delivery of high quality, contemporary payroll and recruitment administration services across Queensland Government.
This is a pivotal leadership role with accountability for workforce outcomes for thousands of employees across the State.
The role requires a leader with extensive experience leading large teams of 100 or more staff delivering services.
You will provide strategic leadership of large, multi-disciplinary teams and will play a key role in shaping the future of payroll and recruitment administrative services.
This includes leading and influencing significant change initiatives, strengthening service performance, and delivering major service transformation.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Management |
| Classification | SO |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/695699/26 |
| Closing date | 31-Jul-2026 |
| Job duration | |
| Contact person | Sharon Dickman |
| Contact details | Ph: 0407 637 863 Access the National Relay Service |
You do not need to have experience in payroll or HR, your direct report and teams possess these technical capabilities. This role requires an engaging, inclusive leader who combines extensive people leadership with a solid background in leading change and creating an environment where staff can perform at their best.
About You
You are a senior leader with a proven track record of leading large, service delivery teams through complexity, change and transformation. You are equally comfortable operating at a strategic level and engaging deeply with operational issues when required.
You will bring experience in:
- Strategic leadership, of large service delivery functions of 100 or more staff, balancing people leadership, service performance, risk and customer outcomes
- Extensive experience leading large teams, creating the conditions for high performance
- Driving organisational change, continuous improvement and service innovation in complex environments
- Establishing and maintaining strong partnerships with senior stakeholders and customers grounded in trust, collaboration and accountability.
Applications will remain current for 12 months.
Job Ad Reference: QLD/695699/26
Closing Date: Friday, 31 July 2026
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
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695699 26 Role Description (Word, 5.39MB)
Role Description
