Imagine a career where every decision you make has a real impact, where you provide crucial help when it’s needed most. There really is no average day as a Communications Operator - every day is different and rewarding in equal amounts. You could be helping someone in their worst moment, and they will rely on you for your composure and ability to guide them through the call. This dynamic role includes comprehensive training, career growth opportunities and access to advanced communication systems. Once you’ve built a strong performance record as a Communications Operator, there are exciting career pathways available to help you advance including becoming a Police Dispatcher who play a crucial role in ensuring the efficient and timely allocation of resources to emergency situations.

Job details

Step into a role where every second counts and every decision matters. As a Communications Operator, you will:

• Answer emergency Triple Zero (000) calls - Be the first voice people hear in a crisis.
• Manage police radio dispatch duties - Coordinate resources for rapid response.
• Prioritise officer and public safety - Every decision matters.
• Assess and manage risk factors - Make critical judgments under pressure.
• Provide reassurance to distressed callers - Help them feel safe and supported.
• Operate advanced communication systems - Enable life-saving actions.
• Operate in a 24/7, year-round shift environment. This role requires 24-hour rotational shift work, including afternoons, nights, weekends and public holidays, with penalty rates applied on top of your base wage - adaptability and resilience are essential.

You will need to bring a unique combination of skills and qualities which will help you thrive, these include:

• Strong questioning and listening skills to make sound decisions under pressure.
• Confidence to think on your feet and make critical decisions.
• Are tech savvy enough to use multiple software systems whilst under pressure
• Fast and accurate typing skills.
• Capacity to talk, type, listen and think simultaneously.
• Excellent written and verbal communication skills.
• Resilience, professionalism and patience in high-pressure situations.
• Empathy and a genuine desire to assist those in need.

Preferred candidates will be required to undergo pre-employment checks, including but not limited to psychometric and hearing assessments.

Why Join Us?

Take the first step towards a challenging and rewarding career where your efforts truly make a difference.

The Queensland Police Service (QPS) Communications Group plays a vital role in ensuring community safety by providing emergency call and dispatch services across the state. As the first point of contact for members of the public during critical situations, our team works around the clock to deliver accurate, timely, and professional support to frontline police officers.

Staffed by highly skilled Communications Operators, Police Officers and dedicated corporate personnel, the Communications Group is committed to excellence in service delivery. We pride ourselves on maintaining a healthy, safe, and inclusive workplace that reflects the diversity of the community we serve.

QPS is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles.

About the Communications Group

The Queensland Police Service Communications Group operates as a state-wide, virtualised network, ensuring seamless and efficient emergency response across Queensland. With Police Communications Centres including Brisbane, Beenleigh, Maroochydore, Townsville, Cairns and Toowoomba, the Communications Group provides critical call-taking and dispatch services to support the community in frontline police operations. 

This virtualised operating system enables collaboration and resource sharing across all PCCs, ensuring that no matter where a call originates, it is handled with the same level of professionalism and urgency. As a Communications Operator, you will be part of this interconnected network, contributing to a unified effort to enhance community safety and provide life-saving support when it matters most.

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Two positions available.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 696448-26-Role Description (Word, 4.82MB)
  Role Description
  
  696448-26-Applicant information guide (PDF, 450KB)
  Information Package for Applicants
  
  696448-26-Communications Operator Information for Applicants (PDF, 997KB)
  Information Package for Applicants