Looking for a role where you can make a real difference to the community every day?

Join our Customer Service Operations team and be the friendly, knowledgeable first point of contact for customers accessing essential government services. With multiple positions based in SEQ North Metro available, this role offers variety, interaction and the chance to develop valuable public sector customer service skills. You'll support customers across multiple channels - phone, online and face to face - helping them resolve enquiries, access services and navigate processes with confidence. If you enjoy helping people, working in a supportive team and delivering great service, this could be the opportunity for you!

Job details

As a Customer Service Advisor, you'll play an important role in delivering high quality, accessible services to the Queensland community. Every day is different, and your work will directly support customer to access essential government products and services.

What you'll do:
• Be a trusted point of contact for customers, assisting them across phone, online and face to face channels
• Help customers access services such as licensing, registration, deceased estates, vessel registration and other government products
• Provide clear, accurate information and resolve enquiries in a timely and professional manner
• Encourage and support the use of self-service options where appropriate, helping customers find the most efficient solutions
• Confidently navigate multiple systems and databases to complete transactions and administrative processes
• Support day to day operational tasks, including financial transactions and reconciliation activities
• Work collaboratively within a supportive team environment to meet performance targets and shared goals
• Assist with training and mentoring of staff when required, sharing your knowledge and experience

Why this role?
This is a great opportunity to build your customer service capability within the public sector, gain exposure to a range of government services, and work in a team that values professionalism, collaboration and continuous improvement.

Applications will remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

10 casual positions are available.
Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 696663 26 Role Description (Word, 5.39MB)
  Role Description