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Housing Officer (Frontline Services)
Frontline Delivery; Frontline Services; Housing & Homelessness Services; Ipswich
Your role within Housing and Homelessness Services will support the department to deliver housing and homelessness services through Housing Service Centres. The work you will do helps someone every day, and that means the world to us.
You will provide a broad range of applicant, tenancy and property management services and advice to customers, advocates and other stakeholders. You will provide a high quality, person-centred social housing and housing assistance service to diverse customers experiencing complex and challenging housing, and whole of life issues in person over the front counter, digitally, by telephone, correspondence, in the field and through outreach services in the community.
Field work is a regular requirement of this role. Conditions in the field are changeable and can be volatile, requiring varying degrees of vigilance and management of risk.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Community Care |
| Classification | AO3 |
| Workplace Location | Ipswich region |
| Job ad reference | QLD/698302/26 |
| Closing date | 02-Sep-2026 |
| Job duration | |
| Contact person | Kimberley Moore |
| Contact details | Phone: 0457 518 672 Access the National Relay Service |
Staff who work at a Housing Service Centre deliver frontline services to Queenslanders in housing need.
Through Housing Service Centres across Queensland, HSC staff are our main contact points with customers. They connect them to information, options and support services to meet their housing needs.
HSC staff work with customers to develop a plan that empowers them to improve their whole-of-life wellbeing and achieve safe, secure, and sustainable housing. Our work aims to reduce the barriers many Queenslanders face to accessing safe, secure and affordable housing and helps create pathways for them to achieve housing independence.
Watch this video to hear from staff who work at Housing Service Centres:
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
