Join the Switch Team at Gladstone Hospital and be the calm, friendly voice that keeps people connected and the hospital moving.

You’ll handle calls, coordinate pagers, respond to emergency and security situations, manage administration and help keep things running smoothly. No two moments are the same, so you’ll need to think on your feet, stay calm under pressure and be confident working independently.

Our switchboard runs 24/7, with a rolling roster covering days, evenings, overnight shifts, weekends and public holidays. Flexibility is key!

If you bring strong admin, reception, customer service and communication skills, you already have plenty to offer. Ready to be part of the Switch Team? We’d love to hear from you!

Job details

About us:

Gladstone Hospital is a 70-bed hospital with a big heart and a broad range of services. From Emergency, Medicine and Surgery to Maternity, Paediatrics, Orthopaedics, Critical Care and Palliative Care, our teams provide care across the patient journey.

We're also home to Mental Health, Alcohol and Other Drugs, Allied Health, Oral Health and community outreach services, extending care beyond the hospital and into the community.

Big team. Diverse services. Great care for our community.

About the role:

• Answer calls professionally, connect people to the right department and make sure every caller gets the help they need—quickly and courteously.
• Recognise emergency and security situations, activate the right response and follow critical procedures with confidence and precision.
• Coordinate pagers, maintain accurate contact information and use alternative communication systems to keep staff connected when it matters most.
• Support daily administration, coordinate after-hours travel and accommodation, and use initiative to keep hospital operations on track (even when working independently).

About you:

• Use sound judgement, solve problems and respond confidently when things get busy or unexpected.
• Strong office and reception skills, ideally with experience in a healthcare environment.
• Connect easily with people at all levels, build strong relationships and know how to keep things moving smoothly.
• Confident with systems such as Microsoft Word and Excel, handle information discreetly and can work independently with initiative.

What we offer:

Total remuneration value of up to $80,842 p.a. is comprised of:

• An hourly rate between $40.17 - $44.67 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits:

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

How to apply:

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

For assistance:

1. Contact Recruitment.CentralQueensland@health.qld.gov.au
2. Quote the Job Ad Reference (JAR) GL6H690862

Applications close: Monday, 21 September 2026

#Gladstone

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

This position will be filled in accordance with Queensland Public Health Sector (QUEENSLAND HEALTH) CERTIFIED AGREEMENT (No. 12) 2025.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Information for Applicants (PDF)
  
  GL6H690862 - Administration Officer (Switch) (PDF)