The Executive Director, Frontline Delivery role is a critical executive leadership role responsible for shaping the future of housing and homelessness service delivery across Queensland. Leading a large and complex service system, you will drive strategic reform, operational excellence and innovative solutions that improve housing outcomes and make a meaningful difference in the lives of Queenslanders.

Job details

At the Department of Housing and Public Works, we deliver services and programs that improve the lives of Queenslanders through housing assistance, homelessness support, public works, procurement, infrastructure delivery and youth engagement.

We play a key role in building stronger communities, supporting economic growth and delivering critical infrastructure across Queensland, including in the lead-up to Brisbane 2032.

As Executive Director, Frontline Delivery, you will lead the delivery and transformation of Queensland's frontline housing and homelessness services. This is a unique opportunity to influence statewide service delivery, drive innovation and reform, and ensure vulnerable Queenslanders have access to safe, responsive and sustainable housing solutions.

Working closely with senior executives, government agencies, community housing providers and non-government stakeholders, you will provide strategic leadership across a complex operating environment while overseeing the delivery of critical frontline services that support some of Queensland's most vulnerable communities.

Key responsibilities include

• Leading the strategic direction and transformation of Queensland's housing and homelessness services, delivering innovative and sustainable solutions that respond to current and emerging community needs.
• Providing executive leadership of frontline housing and homelessness operations across Queensland, ensuring safe, effective and high-quality service delivery and consistent outcomes.
• Driving continuous improvement and operational excellence across Housing Service Centres, Housing Hubs and homelessness outreach services to enhance customer outcomes and service effectiveness.
• Building and maintaining high-level partnerships across government, community housing and support sectors to deliver coordinated and integrated responses to housing and homelessness challenges.
• Fostering a high-performing and innovative culture that strengthens organisational capability, accountability and resilience while delivering lasting outcomes for Queenslanders.

The ideal candidate will bring

• A demonstrated record of success leading large, complex organisations and delivering significant operational and strategic outcomes.
• Extensive experience leading the development, implementation, evaluation and continuous improvement of programs, services and policy initiatives aligned with government priorities.
• Proven capability in managing complex stakeholder relationships and partnerships across government, community and service delivery sectors.
• The ability to demonstrate accountability, integrity and agility in a complex environment, consistent with the Leadership competencies for Queensland.

How to apply
To apply, please submit:

• Your current résumé, including the details of two referees who can speak to your leadership experience.
• A short covering letter (1-2 pages) outlining your interest in the role and how your skills and experience align with the key requirements.

Applications to remain current for 12 months.             

Job Ad Reference: QLD/699226/26

Closing Date: Wednesday, 09 September 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 699226 26 Role Description (Word, 1,008KB)