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Senior Problem and Major Incident Manager
Information and Communication Technology; Office of the Deputy Commissioner Corporate Services; Head Office; Kedron
The purpose of the Senior Problem and Major Incident Manager role is to lead the coordination and resolution of high-impact incidents and systemic IT problems impacting mission-critical systems and infrastructure, ensuring timely restoration of services, and driving long-term improvements to ICT service stability and resilience across the organisation.
The position will be a part of the ICT Command Centre team which is part of the broader Information Communication and Technology branch of the QAS and will play a critical role in supporting key frontline ICT services and contributing to the ongoing success of the business through a variety of responsibilities as outlined below.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | IT & Telecommunications |
| Classification | AO6 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/699729/26 |
| Closing date | 14-Sep-2026 |
| Job duration | |
| Contact person | Rashmi Shahade |
| Contact details | Mobile: 0481 306 193 Access the National Relay Service |
We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes:
- Demonstrates accountability for the execution and quality of results through professional persistence and transparency to achieve business outcomes.
- Leads change in a complex environment by embracing new concepts and focussing on optimism in a frontline environment of ambiguity.
- Demonstrates insightful decision making by applying a methodical approach by considering ethics, business priorities, risk profile and is based on the broader context of the business.
- Builds, sustains, and fosters stakeholder relationships to enable the collaborative delivery of customer focussed outcomes.
- Demonstrates sound governance principles by maintaining a high standard of practice through governance and risk management.
Mandatory/Special conditions/Other requirements:
The following mandatory requirements, special conditions and/or other requirements apply to this role:
- Position will be required to undertake 24/7 continuous shiftwork (including weekends and public holidays) and occasional overtime as operationally required
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
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Documents
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