Be the voice behind the service – join our Switchboard & Telecommunications team!

Bring your communication skills, customer focus and problem-solving abilities to a role where every call matters.

Job details

Your new role:

As a Switchboard & Telecommunications Officer, you'll be at the heart of communication across Bayside Health Service, providing professional and responsive switchboard services while supporting staff with telecommunications systems, devices and equipment. You'll use your initiative to respond to emergency and security calls, maintain accurate rosters and directories, troubleshoot telecommunications issues and represent Bayside as the Local Telecommunications Representative. This is a job-share position, working as part of a supportive team across Monday to Friday, including public holidays.

About you:

You're a confident and customer-focused communicator who thrives in a fast-paced environment, can stay calm under pressure and enjoys using your initiative to solve problems and keep things running smoothly.

• Communication: Strong verbal and interpersonal skills, with the confidence to communicate professionally with patients, visitors and staff at all levels.
• Customer focus: A genuine commitment to providing responsive, respectful and high-quality customer service while maintaining confidentiality.
• Problem-solving: Sound judgement and initiative, with the ability to quickly identify and respond appropriately to urgent, emergency and security situations.
• Organisation & accuracy: Highly organised with strong attention to detail and the ability to manage competing priorities, rosters, records and telecommunications information accurately.
• Technology: Intermediate Microsoft Office skills and the ability to quickly learn and confidently use new computer programs, switchboard systems and telecommunications equipment.

Check out our quick tips and application essentials!

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

Patient Administrative Services, which is an element of the wider Corporate Services Division, provides administrative support to most areas of Redland and Wynnum Hospitals, including Wards, Operating Theatre, Outpatients and Emergency Departments, Allied Health, Switchboard and Front Reception.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application essentials - things you need to know (PDF)
  
  We are MSH - five reasons why you should join us (PDF)
  
  MS09691455 - Role Description (PDF)