Summary

Job details

About the work unit / facility

Mental Health Service Group / Townsville University Hospital

About your opportunity

This role delivers exceptional person-centered customer service to patients, their families and the public. The role works collaboratively as a member of the administrative team and provides quality support to deliver a high standard of organisational and patient-focused outcomes.

About your new employer

Clinical Excellence

The Townsville Hospital and Health Service (HHS) organisation offers a diverse and dynamic healthcare environment, providing access to cutting-edge medical practices, advanced research, and specialised clinical expertise. As a leading tertiary and referral service, we foster continuous professional development, allowing staff to work on complex cases, engage with multidisciplinary teams, and contribute to innovative healthcare solutions.

Career Growth and Development

We support career progression with structured pathways, secondment opportunities, and access to education and training programs. Whether specialising in a clinical field, upskilling in Digital Health, or transitioning to leadership roles, employees benefit from mentorship, professional development initiatives, and strong institutional partnerships with James Cook University (JCU).

Supportive Workplace Culture and Regional Advantage

A strong community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network. 

Work/Life Balance and Lifestyle Benefits

Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provides vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements.

• Salary range: $81,649 to $90,801 p.a. (AO3)
• 4 to 6 weeks annual leave with 14%-17.5% loading
• 12.75% employer contribution to superannuation
• Plus Salary Sacrificing options may be available

Requirements:

Mandatory qualifications and proof of registration

• Highly regarded: Advanced customer service experience relevant to the public health setting including the demonstration of patience, understanding, confidentiality and a positive approach that includes the ability to deescalate difficult situations.
• Highly regarded: High level written, verbal and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
• Highly regarded: Demonstrated ability to read, interpret and apply standards, policies and procedures relevant to role to deliver patient and corporate outcomes that contribute to the achievement of organisational goals.
• This is a Vaccine Preventable Disease (VPD) risk role.
• Pre-employment checks will be conducted.

Please refer to the Role Description for further details.

Apply now and be part of something extraordinary!

Enquiries are welcome; for a confidential discussion please contact:

Tracy Dyer on (07) 4433 8033.

Apply ONLINE: https://apply-springboard.health.qld.gov.au/jobs/QLD-TV691801

Applications close: Sunday, 20 September 2026

Unsolicited resumes from recruitment agencies will not be accepted.

Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• QH Applicant Information Kit (PDF)
  
  Info Sheet_Document Preparation-new candidates-13.05.24 (05.24.Pdf)
  
  AO3 Patient Services Officer - Holiday Reliever (MHSG) 30463007 (Word)