Ready to be the person who keeps Rockhampton Hospital talking, connected and on track?

As our newest Switchboard Administrator, you’ll work just 3 shifts per fortnight on a 24-hour roster, including weekends and public holidays.

Be the friendly voice on the other end of the phone, connecting patients, visitors and staff with the right people — quickly and professionally. When things get serious, you’ll be the calm in the chaos, recognising emergencies, following procedures and knowing what to do when every second counts.

No two shifts are quite the same! If you thrive on a bit of action, think fast and keep cool under pressure, you’ll fit right in. Apply today!

Job details

About us:

Rockhampton Hospital is a 305-bed major referral hospital for Central Queensland, providing state-of-the-art specialist and integrated cancer care.

We work closely with hospitals across Gladstone, Emerald, Yeppoon, Biloela and rural communities to deliver specialist care across the region.

With a strong focus on teaching, training and growing our future workforce, we support medical, nursing and specialist trainees across a wide range of services.

From Emergency and Surgery to ICU, Paediatrics, Medicine and Mental Health, there are plenty of opportunities to learn, grow and make a difference in regional healthcare.

About the role:

• Be the voice of the hospital. Answer calls professionally, connect people to the right place and keep things moving smoothly.
• Keep everyone connected. Manage pagers, communication systems and staff updates so the right people get the right message at the right time.
• Stay calm when it counts. Quickly recognise emergencies, activate the correct response and follow hospital protocols like a pro.
• Keep things running behind the scenes. Coordinate after-hours travel and accommodation, update records, support admin tasks and use initiative to keep the shift on track.

About you:

• Use your judgement, initiative and problem-solving skills, especially when things get busy or unexpected.
• Communicate confidently with everyone from patients and visitors to staff and departments, building great working relationships along the way.
• Comfortable with computers, Microsoft Word and Excel, and able to keep information accurate and up to date.
• Share information, lend a hand and help create a supportive, collaborative team environment.

What we offer:

Total remuneration value of up to $31,808 p.a. is comprised of:

• An hourly rate between $41.17 - $45.79 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits:

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

How to apply:

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

For assistance:

1. Contact Recruitment.CentralQueensland@health.qld.gov.au
2. Quote the Job Ad Reference (JAR) RK6I692093

Applications close: Wednesday, 23 September 2026

#Rockhampton

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

This position will be filled in accordance with Queensland Public Health Sector (QUEENSLAND HEALTH) CERTIFIED AGREEMENT (No. 12) 2025.

Documents

Before applying for this vacancy please ensure you read the documents below.

• RK6I692093 - Switchboard Administrator (PDF)
  
  Information for Applicants (PDF)