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Administration Officer - Townsville Oral Health Services
Townsville Oral Health Services, Women's and Children's Service Group, Kirwan and North Ward Health Campus
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Townsville Oral Health Services are seeking experienced and client focused Administration Officers to join their team to provide support to both Kirwan and North Ward Health Campuses. |
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time,Part-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Townsville region |
| Job ad reference | QLD/TV692101 |
| Closing date | 27-Sep-2026 |
| Job duration | multiple positions available |
| Contact person | Melissa Douglas |
| Contact details | (07) 4433 9920 Access the National Relay Service |
About the opportunity
The position provides a high level of customer service, demonstrating understanding, empathy, patience and a positive attitude towards patients and colleagues.
The position provides an efficient appointment booking service for all patients and provide efficient utilisation of booking time available for clinicians. The position is responsible for supporting patient access to Oral Health's Standard Range of Services in in accordance with the Oral Health Services Waiting List Guideline and Eligibility Guideline.
The position provides a range of frontline and frontline support activities to support the Townsville Oral Health Service to deliver Service Agreement Key Performance Indicators.
PLEASE NOTE - There are multiple positions available.
About your new employer
The Townsville Hospital and Health Service offers a dynamic and diverse healthcare environment, delivering high-quality, patient-centred care across a broad range of clinical services. As a leading tertiary and referral service, you will have the opportunity to work alongside multidisciplinary teams, contribute to complex care, and engage in continuous professional development.
We are committed to supporting career growth through structured pathways, education and training opportunities, and strong partnerships with organisations such as James Cook University.
With flexible work options, a strong focus on wellbeing, and access to vibrant and diverse North Queensland communities, you can enjoy both professional fulfilment and a relaxed, high-quality lifestyle.
The ideal applicant will be someone who has proven ability and can demonstrate the following:
- Ability to obtain a thorough understanding of and communicate Oral Health's Standard Range of Services in in accordance with the Oral Health Services Waiting List Guideline and Eligibility Guideline to patients and/or their carer/parent.
- Demonstrated capability to de-escalate difficult situations.
- Proficient skills in data entry with a high level of accuracy in a patient information system.
- Capacity to maintain the strictest confidentiality with patient information.
- Ability to prioritise multiple tasks in a fast-paced clinical environment.
- Ability to work as part of a team and independently when required.
- Knowledge and understanding of the relevance and application of values-based workplace behaviours and attributes.
Role requirements
- This is a Vaccine Preventable Disease (VPD) risk role. Hepatitis B, Measles, Mumps, Rubella, Varicella, Pertussis and Tuberculosis.
Please refer to the Role Description for further details.
Competitive salary and benefits:
We offer attractive remuneration packages and generous leave entitlements.
- Salary range: $3129.60-$3480.40 p.f. / $41.17 - $45.79 p.h. (AO3)
- 4 weeks annual leave with 17.5% loading
- 12.75% employer contribution to superannuation
- Locality allowance
- Plus Salary Sacrificing options may be available
Apply now
Enquiries are welcome: Melissa Crawford on (07) 4433 9919
Apply ONLINE: https://apply-springboard.health.qld.gov.au/jobs/QLD-TV692101
Applications close: Sunday, 27 September 2026
Unsolicited resumes from recruitment agencies will not be accepted.
Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
