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Administration Officer
Chermside
Join the Allied Health Administration team and deliver exceptional customer service through patient bookings, call centre support and administrative coordination, helping connect patients with timely care and supporting multidisciplinary teams across multiple healthcare services.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/PCH692236 |
| Closing date | 24-Sep-2026 |
| Job duration | 15 months |
| Contact person | Lynelle Ferguson |
| Contact details | (07) 3139 6414 Access the National Relay Service |
About the role
As an Administration Officer within Allied Health Administration, you will provide efficient call centre, booking, and administrative support services to patients, clinicians, and multidisciplinary teams across The Prince Charles Hospital and Pine Rivers Community Health Centre. The role plays a vital part in ensuring accurate patient information, effective waiting list management, and high utilisation of available appointment and booking capacity.
Working in a fast-paced healthcare environment, you will deliver high-quality customer service, coordinate appointments and referrals, maintain data integrity across multiple information systems, and provide administrative support to Allied Health teams. This position is a key link between patients, clinicians, and stakeholders, helping to ensure the smooth delivery of Allied Health services.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
- Provide call centre, booking, and administrative support using a range of health information and patient management systems.
- Manage patient waitlists, appointments, cancellations, rescheduling, and referral processes in line with Queensland Health requirements.
- Deliver professional and confidential customer service to patients, health professionals, and other stakeholders.
- Provide administrative support to Allied Health Directors and multidisciplinary teams, including correspondence, data entry, and appointment coordination.
- Work effectively within a dynamic team environment while prioritising workloads and maintaining accuracy and efficiency.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first.
You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
