The Office of Industrial Relations is looking for an experienced and confident Team Leader, Tribunal Services to lead a team providing administrative support to the Medical Assessment Tribunal within Queensland's workers' compensation scheme. This is an opportunity for a strong people leader who can develop individuals, build culture, drive outcomes, bring fresh perspective and support teams through change.

We're looking for someone who is comfortable making decisions, having constructive conversations and contributing new ideas to do things better. You'll bring energy, accountability and a genuine commitment to creating a positive, high-performing team environment.

Job details

As Team Leader, you will:

• Lead, coach and support a small team, creating a culture of accountability, collaboration and high performance.
• Provide clear direction, manage performance and build the capability of team members.
• Lead the team through organisational and structural change, providing stability, clarity and support.
• Identify opportunities to improve processes, quality and customer outcomes, and lead projects
• Ensure administrative services are delivered consistently, professionally and in accordance with relevant legislation, policies and procedures.
• Provide sound analysis, advice and information to the Manager, Tribunal Services and Workers' Compensation Regulatory Services leadership team.
• Build strong relationships with internal and external stakeholders and communicate with influence.
• Promote a positive workplace culture where people feel supported, accountable and empowered to contribute.
• Lead by example, demonstrating integrity, resilience and the confidence to constructively challenge when required.

What we're looking for

We're looking for a people-focused leader who is ready to make a difference.  You'll be someone who:

• Has demonstrated experience leading and developing people.
• Can lead effectively through change and bring people with you.
• Is confident managing performance and coaching for outcomes.
• Brings new ideas and can confidently advocate for improved ways of working. 
• Builds strong relationships and communicates collaboratively and effectively with a range of stakeholders. 
• Demonstrates resilience, judgement and personal integrity. 
• Creates an environment where people are accountable for their work while feeling supported to succeed.

Experience in workers' compensation, tribunals, courts, regulatory environments or similar complex service environments will be highly regarded. Experience leading projects or business improvement initiatives will also be valued.

Most importantly, we're looking for someone who can step into leadership, build trust and help shape the future direction of the team.

This role provides an opportunity to contribute to that purpose while playing an important role in strengthening team capability, improving service delivery and supporting positive organisational change.

If you're an experienced leader who enjoys improving the way things are done, supporting people to perform at their best and isn't afraid to respectfully challenge the status quo, we'd like to hear from you. 

How to apply

Please submit your current resume, including contact details for two referees, one of who has thorough knowledge of your conduct and performance within the past two years; and responses to the following three questions:

1. Motivation - What interests you about the Team Leader, Tribunal Services role and what do you believe you would bring to the team and OIR?
2. Leadership - Tell us about a time you have led a team through a period of change, challenge or Performance uplift. How did you provide leadership, address difficult issues and support your people to achieve improved outcomes?
3. Improvement and influence - Tell us about a time you identified that an existing process, practice or way of working was not delivering the best outcome. How did you constructively challenge the status quo, influence others and achieve a better result? 

Applications to remain current for 12 months.
Job Ad Reference: QLD/701103/26
Closing Date: Monday, 5 October 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• OIR Applicant guide (PDF, 342KB)
  
  
  701103 26 Role Description (Word, 866KB)