Are you passionate about helping people through some of life's most important and challenging moments? Queensland Public Trustee (QPT) is seeking a Public Trust Officer to join our Customer Experience and Delivery team. In this rewarding role, you will support Queenslanders by providing trusted guidance, information and services across financial administration.

Job details

At the forefront of delivering exceptional customer service, your role involves responding promptly to inquiries, and exercising judgment in decision-making. Your financial aptitude will be crucial in managing customer matters, ensuring accuracy, and preparing documentation. A key aspect of the role is supporting vulnerable individuals with empathy and maintaining a balance between urgency and quality.

This is a temporary full-time opportunity available within the Financial Administration team for up to 12 months, based in Redcliffe, where you can build a rewarding career while making a genuine difference in your community.

Why join QPT?

• Make a meaningful difference every day: Support Queenslanders experiencing significant life events by delivering services that help protect their rights, interests and financial wellbeing.
• Build trusted customer relationships: Work directly with customers, families and support networks to provide guidance, information and solutions tailored to individual circumstances.
• Develop specialist knowledge: Gain valuable experience across financial administration, deceased estate administration, Wills, Enduring Powers of Attorney and relevant Queensland legislation.
• Grow your career in a supportive team: Join a collaborative environment that values professional development, knowledge sharing and continuous improvement.

About you

You are a customer-focused professional who enjoys helping people and building positive relationships. You thrive in a fast-paced environment, can manage competing priorities and approach challenging situations with empathy, professionalism and resilience.

To excel in this role, the following attributes will be your keys to success:

• Resilience and professionalism when supporting customers experiencing vulnerability, grief or complex personal circumstances.
• Demonstrated ability to provide proactive, responsive and high-quality customer service.
• Strong interpersonal and communication skills with the ability to build trust and rapport with a diverse range of customers and stakeholders.
• Ability to manage competing priorities while maintaining accuracy, attention to detail and high service standards.
• Sound judgement and problem-solving skills, with the ability to make informed decisions within legislative, policy and procedural frameworks.
• Conflict resolution, negotiation and influencing skills to assist in managing challenging conversations and behaviours.
• A collaborative approach and commitment to contributing positively to team and organisational outcomes.

Interested in applying?

Please provide the following information in your application:

• A cover letter (maximum two pages) telling us what you will bring to the role and your motivation for applying.
• Your current CV or resume (maximum three pages is recommended), including any mandatory and/or other requirements.
• Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor.

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO3 - Public Trust Officer, Customer Experience and Delivery (PDF, 309KB)
  Role Description