Make a difference through financial expertise and compassionate service

Support the financial wellbeing of aged care residents while ensuring accurate, compliant and compassionate Patient Trust services at Redland Residential Care.

Job details

Your new role:

Join the Redland Residential Care team to deliver high-quality financial and administrative support across Patient Trust accounts. You'll manage resident billing, payments, reconciliations and financial records, assist with deceased estates and support residents with complex financial needs. Your attention to detail, sound judgement and compassionate customer service will help ensure residents receive a respectful, responsive and compliant service.

About you:

You are a detail-focused and compassionate finance or administration professional who can confidently manage sensitive financial matters while delivering respectful, high-quality service to residents and stakeholders.

• Bring strong financial administration skills and exceptional attention to detail.
• Communicate with empathy, discretion and professionalism when handling sensitive matters.
• Understand, or quickly learn, aged care, public sector financial systems and legislation.
• Organise competing priorities, maintain accurate records and meet required timeframes.
• Use initiative and sound problem-solving skills to resolve issues and identify improvements.

Check out our quick tips and application essentials!

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About the Redland Residential Care Facility

Redland Residential Care (RRC) is a Commonwealth Government funded and accredited Residential Aged Care Facility (RACF), with care and services provided by Metro South Hospital and Health Service, as an outlet of the Approved Provider, Queensland Health. The facility is co located on the Redland Hospital campus in Cleveland.

RRC and all four (5) units that comprise the facility are under the legislated framework of the Aged Care Act 2024, the Aged Care Quality and Safety Commission Act 2018 and related subordinate legislation, governed by the Australian Aged Care Quality and Safety Commission to maintain compliance with Aged Care Quality Standards.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application essentials - things you need to know (PDF)
  
  We are MSH - five reasons why you should join us (PDF)
  
  MS09692620 Role Description (PDF)