Be the expert driving TAFE Queensland's Student Management System and continuous improvement initiatives.

Job details

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training (VET) provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. Our award-winning training is delivered on campus, online, and in the workplace to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies. 

By working at TAFE Queensland, you can be part of a highly experienced workforce that is closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity

As the Subject Matter Expert you will:

• Play a key role in supporting the effective operation, continuous improvement and consistent use of TAFE Queensland’s Student Management System. 
• Provide specialist business and system expertise to support issue resolution, release testing, configuration, documentation, process improvement, stakeholder engagement and informed decision-making across the student systems environment.

This position reports to the Manager, Student Management System.

This is a Permanent, Full-Time opportunity.

The position will be based primarily at Mount Gravatt, however you may be required to perform work at other TAFE Queensland campuses.  

Key Responsibilities

• Provide expert advice, guidance and end-user support across TAFE Queensland’s student management system and associated interfaces, including the investigation and resolution of system issues, faults, data issues and business process queries.
• Support release readiness and system update activities, including impact assessment, test case development, individual deliverable and user acceptance testing, defect validation, post-release support, and the preparation or review of business process documentation, learning materials and user guidance.
• Maintain accurate functional knowledge, support documentation and business process information to enable consistent support, knowledge sharing and effective issue triage across the team and for staff and student consumption.
• Identify opportunities to improve business processes, system use, data quality, compliance, security, support practices and user experience, and provide recommendations that support effective decision-making.
• Build and maintain effective relationships with key stakeholders, including participation in SMS user groups, TechnologyOne user communities and other internal and external networks, to support consistent system use and ensure communication about system changes is timely, accurate and comprehensive.
• Support compliance, privacy and data integrity requirements, including assistance with confidential and sensitive data investigations and advice on risks impacting the performance, integrity or effective use of the student management system and associated interfaces.
• Contribute to the success of transformation and cultural change through promoting and modelling the established values of Showing Initiative, Working Together, focusing on our Customer and Taking Responsibility.

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:

• Demonstrated extensive knowledge of TAFE Queensland’s implementation of TechnologyOne’s suite of products for Student Management, associated interfaces and business processes, including the ability to support fit-for-purpose system use, configuration, data integrity and consistent business outcomes.
• Demonstrated in-depth experience analysing, investigating and resolving complex student management system issues, configuration, data, interface and business process impacts in a large and complex environment, including the ability to provide practical advice on risks impacting system performance, integrity, privacy, compliance and effective use.
• Demonstrated high-level analytical, conceptual and innovative problem-solving skills, including the ability to independently research, analyse, develop and recommend options that improve business processes, system use, data quality, user experience and informed decision-making.
• Proven experience supporting complex ICT system releases, upgrades or enhancements, including impact assessment, test case development, individual deliverable and user acceptance testing, defect validation, post-release support, and the development or maintenance of clear functional documentation, support materials and knowledge resources.
• Highly developed communication, negotiation and stakeholder engagement skills, including the ability to build positive relationships with a diverse range of internal and external stakeholders, contribute to user groups and networks, work within a high performing team environment, share knowledge effectively, and support consistent communication in an environment of continuous change.

Highly Desirable Requirements

• Knowledge of TechnologyOne product suite including Student Management, TAFE Queensland’s SMS configuration, student lifecycle processes, relevant interfaces, reporting obligations and enterprise support practices would be highly desirable.

How to apply

If you’re interested in this role, click the ‘Apply’ button to submit your application via the TAFE Queensland Recruitment Portal.  When submitting your application, please ensure you provide the following:

• a detailed resume including the contact details for two referees (one of whom is your current supervisor); and
• a cover letter (maximum 2 pages) that outlines your experience, skills and abilities and responds to the ‘How you will be assessed’ criteria.

Closing date: 11:59pm, Thursday 1 October 2026.

Job Reference Number: TQ2026-946

For further information, please contact:

Ellen Andrew, Manager, Student Management System

ellen.andrew@tafeqld.edu.au

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• No File Attached