Join Metro North Mental Health as an Administrative Officer, delivering exceptional customer service and administrative support while helping connect consumers with mental health services and ensuring the smooth day-to-day operation of a busy multidisciplinary team

Job details

About the role

The Administrative Officer provides high-quality administrative and customer service support to the multidisciplinary team within Metro North Mental Health. Based at the Mental Health Centre within The Royal Brisbane and Women's Hospital, the role plays an important part in supporting service delivery through a range of administrative, reception and business support functions that contribute to the efficient operation of the service.

The successful candidate will be the first point of contact for consumers, carers and stakeholders accessing mental health services, provide support for the 1300 MHCALL access line, maintain accurate records and information systems, coordinate documentation and medical records, and assist with a broad range of operational and administrative activities. The role requires excellent organisational skills, attention to detail and a commitment to delivering professional, customer-focused support in a busy healthcare environment.

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

• Provide professional reception, customer service and administrative support as the first point of contact for consumers, carers, staff and stakeholders.
• Support the operation of the 1300 MHCALL access line, including consumer registration, demographic data collection and referral processing.
• Maintain accurate medical records, administrative documentation and information systems while ensuring confidentiality and compliance requirements are met.
• Coordinate day-to-day business support activities including correspondence, meeting administration, office equipment, supplies, fleet management and facility support.
• Build positive working relationships and contribute to an efficient, responsive and collaborative team environment through effective communication and customer service.

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first.

You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.

Find out about the role in more detail and how to apply in the attached Role Description.

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
Careers | Metro North Health
Metro North is the biggest and most diverse Hospital and Health Service in Queensland, delivering the best care by the brightest healthcare professionals

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application Support (PDF)
  
  Benefits for working with MN (PDF)
  
  MH691106 Role Description (PDF)