We’re looking for a dedicated and proactive Operations Support Officer (AO3) in Bundamba to help deliver our vision of connected communities in a thriving, sustainable Queensland. In this role, you’ll make a real difference by supporting the School Transport Assistance Scheme (STAS). You’ll work as part of a small team and liaise with a range of stakeholders to ensure the efficient operations of the unit.
You'll deliver frontline customer service including investigating complaints and providing information and advice to customers and stakeholders. This Permanent full-time role is based in Ipswich and offers the chance to grow your career while making a positive impact.

Job details

We're looking for a dedicated and proactive Operations Support Officer (AO3) in Bundamba to help deliver our vision of connected communities in a thriving, sustainable Queensland. We are delivery focused, united by our purpose to make a difference to the lives of Queenslanders. Every day is different and so are our teams.

We foster an inclusive workplace culture and will support you to grow and develop in your career while maintaining a healthy work-life balance.

Some of your responsibilities will include:
• Working as part of a small team and liaising with a range of stakeholders to ensure the efficient operations of the unit.
• Delivering frontline customer service including investigating complaints and providing information and advice to customers and stakeholders.
• Administering the School Transport Assistance Scheme (STAS) and various passenger transport products.
• Assisting with performance monitoring of service contracts and accreditations.
• Maintaining your knowledge and understanding of procedural and legislative guidelines.

Recommended applicants will be subject to pre-employment checks before an offer of appointment.

Applicants are required to follow the application instructions outlined in the role description under How to Apply, including submission of a CV and responses to the selection questions.

Applications to remain current for 12 months

Job Ad Reference: QLD/702118/26

Closing Date: Wednesday, 07 October 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guide (PDF, 322KB)
  
  
  702118 26 Role Description (Word, 574KB)