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Senior Claims Officer
QGIF Claims; Qld Govt Insurance Fund; Finance and Investment; Brisbane City
Manage a range of claims supporting Queensland Government agencies and protection of public resources. As a Senior Claims Officer with the Queensland Government Insurance Fund, you will manage matters from initial assessment to settlement, apply sound judgement to liability and quantum, negotiate fair outcomes and work with legal and investigative specialists. This is an opportunity to use your claims expertise in a diverse portfolio with whole-of-government impact.
• Manage diverse liability, injury and property claims end to end
• Negotiate fair outcomes and guide legal and investigative specialists
• Use your expertise in a role with whole-of-government impact
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Claims Processing |
| Classification | AO5 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/702584/26 |
| Closing date | 12-Oct-2026 |
| Job duration | |
| Contact person | Debbie Cooke |
| Contact details | Phone: 07 3012 2746 Access the National Relay Service |
Your new opportunity
Bring your claims expertise to the Queensland Government Insurance Fund (QGIF), Queensland's self-insurance scheme for government risks. As a Senior Claims Officer, you will manage a portfolio of claims such as current and historical personal injury, medical negligence, general liability, property and business interruption claims lodged against Queensland Government agencies.
Working from initial assessment through to settlement, you will apply sound judgement to liability, quantum and resolution strategies, engage legal and investigative specialists, and represent QGIF in negotiations, conferences and court-related processes. This is an opportunity to deliver fair, well-reasoned outcomes while helping State Government agencies manage risk and protect public resources.
In this role, you will:
Manage insurance claims in line with legislative, Court and Queensland Government requirements and timeframes.
Investigate and analyse matters to determine liability, damages and appropriate resolution strategies.
Establish accurate claims estimates and maintain reliable information in business systems.
Work with external investigators, solicitors and barristers to support claim investigations, litigation and resolution strategies.
Negotiate settlements and approve claim, legal and other expenses within delegated authority.
Represent QGIF at settlements, hearings, conferences and negotiations, and prepare reports, summaries and submissions.
What experience you will bring:
Experience managing personal injury or liability claims, including applying relevant legislation and common law principles. Experience under the Personal Injuries Proceedings Act 2002 will be highly regarded.
A sound understanding of liability and causation principles, with the ability to apply them to specific matters.
The ability to assess the quantum of personal injury claims.
Claims management capability, including negotiation, resolution strategy development and identifying opportunities to settle claims.
Experience building and managing effective relationships with internal and external stakeholders.
Whilst there are no mandatory qualifications needed for this role, relevant qualifications in insurance, law or a related discipline will be highly regarded.
How to apply
To submit your application, click on the Apply link to provide:
- Your resume detailing relevant experience
- A cover letter of no more than two pages outlining why you are interested in this position and how your knowledge, skills and experience makes you a strong candidate for the role.
Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process.
We welcome applicants to share with the hiring manager any health condition, disability, and/or cultural or linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.
Applications to remain current for 12 months
Job Ad Reference: QLD/702584/26
Closing Date: Monday, 12 October 2026
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
