Bring your judgement, curiosity and customer focus to a role where every day brings something different. As an Assessment Officer on the Sunshine Coast, you’ll work across licensing, dispute resolution and customer service, assessing matters, solving problems and helping customers understand their options. You’ll develop strong regulatory knowledge, apply legislation and policy to real situations, and make decisions that contribute to positive outcomes for Queensland’s building and construction industry. You’ll join a collaborative team that shares knowledge, supports development and values fresh thinking. If you thrive on variety, enjoy learning and want a role where your decisions and service make an impact, we’d love to hear from you.

Job details

About QBCC 

As Queensland's independent building and construction regulator, we play a critical role in protecting people, supporting industry and building trust in a system that touches every part of our community, from safe homes and liveable communities to jobs and economic security.

We support a $69 billion industry by protecting consumers, ensuring the industry is well supported, providing a safety net through the Home Warranty Scheme, and proactively delivering education.  

We support industry, protect consumers and uphold standards. We make fair and transparent decisions, deliver services that build trust, and support a strong, sustainable industry.

About the role  

Based on the Sunshine Coast, with in person attendance required.

As an Assessment Officer, you'll bring together regulatory decision making and customer service in a role with genuine variety.  You'll work across licensing, dispute resolution and customer matters, managing a diverse caseload and helping customers and industry stakeholders navigate QBCC processes with confidence.

You'll interpret legislation, policy and procedures, consider the information before you and use sound judgement to make fair, transparent and timely decisions.  Some days will be focused on progressing assessments, while others may involve phone, digital or front counter enquiries and engagement with stakeholders.

This is an opportunity to grow your regulatory expertise, strengthen your decision making capability and build experience across multiple service areas.  You'll work alongside colleagues who share knowledge, support one another and look for better ways to deliver positive customer and regulatory outcomes.

About you

You're curious, adaptable and comfortable working through complex information to find a clear path forward.  You can quickly identify what matters, apply legislation, policy and guidance, and explain your decisions or advice in a way that customers can understand.

You bring strong organisation and sound judgement, allowing you to manage competing priorities while maintaining quality and attention to detail.  You communicate professionally with a broad range of people and remain focused on fair, practical outcomes when conversations or matters become complex.

Most importantly, you enjoy learning, solving problems and contributing to a team.  You're ready to build your capability across different areas of work and play your part in supporting a trusted building and construction industry.

Please refer to the attached Position Description for the key responsibilities, suitability requirements and other conditions for this role.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications remain current for 12 months from the closing date of this vacancy and may be considered for appointment to identical vacancies within the QBCC. Unsolicited resumes from recruitment agencies will not be accepted.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO4 Assessment Officer - PD - Sept 2026 (PDF, 215KB)
  Role Description
  
  QBCC Information for Applicants - June 2026 (PDF, 1.28MB)
  Information Package for Applicants