Are you a customer-focused administration professional who enjoys helping people and keeping things running smoothly? Join the Queensland Public Trustee (QPT) as a Customer Administration Officer and play a key role in delivering responsive, high‑quality services to Queenslanders. This is an excellent opportunity to contribute to a purpose-driven organisation where your organisational skills, attention to detail and commitment to customer service will make a genuine difference.

Job details

QPT is seeking a Customer Administration Officer (AO2) in our Brisbane Wills team to be the welcoming face of QPT, providing frontline and back‑of‑house administrative support, managing enquiries, processing documentation and assisting customers across a range of trustee and estate services. You'll work as part of a collaborative team to ensure customers receive clear information, respectful support and efficient service outcomes.

This is a temporary full-time role based in Brisbane until 30 June 2027.

Why join QPT?

• Meaningful customer interactions: Be a trusted first point of contact, supporting customers with empathy, professionalism and care.
• A supportive team environment: Work collaboratively with colleagues to deliver consistent, high-quality administrative services.
• Varied and engaging work: From managing correspondence and records to processing transactions and responding to enquiries, no two days are the same.
• Career development opportunities: Build valuable public sector experience while strengthening your administration and customer service capability.

About you

You are a reliable and customer-focused administration professional who takes pride in accuracy and service excellence.

To excel in this role, the following attributes will be your keys to success:

• The ability to manage multiple priorities while maintaining attention to detail.
• Strong communication skills, both written and verbal, with a customer-first approach.
• Confidence using computer systems, databases and standard business applications.
• Demonstrated experience in administration and/or customer service roles is highly desirable.
• A collaborative and adaptable mindset, with a willingness to learn and support others.

Interested in applying?

Please provide the following information in your application:

• A cover letter (maximum two pages) telling us what you will bring to the role and your motivation for applying.
• Your current CV or resume (maximum three pages is recommended), including any mandatory and/or other requirements.
• Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor.

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

QPT is a value for money independent state trustee service dedicated to trust and estate administration and advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management. We have been looking after Queenslanders and their families since 1916.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO2 - Customer Administrative Officer, Customer Experience and Delivery (PDF, 308KB)
  Role Description