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Manager Outpatients Optimisation and Reporting
The Prince Charles Hospital, Chermside
An exciting leadership opportunity is available for an experienced and strategic Manager Outpatients, Optimisation and Reporting to join The Prince Charles Hospital. This key role will provide operational leadership across outpatient, ambulatory and administration services while driving performance, service improvement, data analytics and optimisation initiatives that enhance patient access and organisational outcomes.
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Management |
| Classification | AO7 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/PCH694592 |
| Closing date | 27-Oct-2026 |
| Job duration | Permanent full time |
| Contact person | Sharyn Trappett |
| Contact details | (07) 3139 4282 Access the National Relay Service |
About the role
As the Manager Outpatients, Optimisation and Reporting, you will lead a diverse administration team and oversee the delivery of high-quality outpatient and ambulatory services across TPCH. You will combine strategic leadership with operational expertise to ensure services are safe, efficient, patient-centred and financially sustainable.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
- Foster a culture of accountability, innovation, continuous improvement, workplace safety, and patient and family-centred care, ensuring alignment with Metro North Health strategic objectives, values and service priorities.
- Establish and maintain collaborative partnerships with executive leaders, clinical service directors, administration managers, and internal and external stakeholders to support service delivery, workforce capability, and organisational objectives.
- Lead the strategic and operational management of outpatient, ambulatory, procedural, diagnostic and associated administration services, ensuring efficient, consistent and high-quality service delivery in accordance with legislative, regulatory and organisational requirements.
- Provide expert leadership in the design, implementation and evaluation of innovative service models, business improvement initiatives and administration system enhancements to optimise patient access, service outcomes and operational efficiency.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
