Lead and coordinate administration services across the Rehabilitation Service Stream, driving workforce performance, service improvement and operational excellence while supporting multidisciplinary teams to deliver high-quality patient care.

Job details

About the role

As the Administration Team Leader, you will lead and coordinate the delivery of administration support services across a diverse range of inpatient and community rehabilitation programs. Working closely with clinical leaders and multidisciplinary teams, you will ensure efficient, consistent and high-quality administrative services that support the delivery of patient-centred care. 

This position provides operational leadership to administration staff across the Rehabilitation Service Stream, including inpatient and ambulatory services. You will drive workforce performance, oversee administrative processes, support quality improvement initiatives, and contribute to service excellence through effective team leadership, stakeholder engagement and continuous improvement activities.

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

• Provide operational leadership, supervision and support to administrative teams across Rehabilitation services, driving performance and service excellence. 
• Develop, implement and maintain consistent administrative processes, documentation and quality improvement initiatives to enhance service delivery and data integrity. 
• Monitor and manage key administrative performance indicators, including referral management, appointment workflows and data quality requirements within electronic systems. 
• Lead recruitment, performance management, rostering, payroll and professional development activities for administration staff. 
• Collaborate closely with Nurse Unit Managers, Team Leaders and multidisciplinary teams to ensure administrative functions effectively support clinical service delivery and organisational objectives. 

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first.

You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.

Find out about the role in more detail and how to apply in the attached Role Description.

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application Support (PDF)
  
  Benefits for working with MN (PDF)
  
  COH695104 - Role Description (PDF)