Join the Queensland Building and Construction Commission (QBCC) as a Licensing Entitlement Officer (AO4) and put your analytical skills and regulatory experience into practice. You will assess licence applications, review supporting evidence and make sound, well-reasoned decisions that contribute to a fair and effective licensing framework. Two temporary, full-time positions are available until 30 June 2027, with flexible work arrangements available.

Job details

About the role

Working within the Licensing Services Branch, you will manage a varied caseload and assess whether applicants meet relevant licensing requirements. You will gather and analyse information, identify potential risks or inconsistencies, and ensure decisions are accurate, evidence-based and consistent with legislation, policies and procedures.

In this role, you will:

• assess licence applications, qualifications, employment history and supporting documentation
• contact applicants, employers and other stakeholders to obtain further information
• identify concerns, inconsistencies and potential risks requiring further assessment
• prepare clear recommendations and make sound administrative decisions
• manage competing priorities while meeting service standards and timeframes
• maintain accurate assessment records and outcomes in Salesforce and other business systems.

Please refer to the Position Description for a full list of key role responsibilities and suitability requirements. 

About you

You are an analytical and detail-focused professional who can confidently review complex information and reach fair, defensible conclusions. You communicate clearly with a range of stakeholders, exercise sound judgement and remain organised while managing multiple applications.

To succeed in this role, you will bring:

• experience in licensing, compliance, regulatory or investigative work
• an understanding of licensing requirements, policies and procedures
• experience reviewing qualifications, employment history and other evidence
• the ability to identify incorrect, inconsistent or concerning information
• strong written skills, including preparing reports and recommendations
• confidence using Salesforce or a similar case-management system.

Experience in occupational or trade licensing, administrative decision-making, risk assessment, integrity functions, or the building and construction industry will be highly regarded.

How to Apply

To be considered for this opportunity, please submit your current resume and a brief cover letter (maximum two pages) outlining how your skills, knowledge and experience complement this role. This is your opportunity to tell us how you meet the suitability requirements detailed in the attached Position Description.

Referee checks - It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/ immediate past supervisor.  

By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications remain current for 12 months from the closing date of this vacancy and may be considered for appointment to identical vacancies within the QBCC. Unsolicited resumes from recruitment agencies will not be accepted.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Position description - AO4 Licensing Entitlement Officer (PDF, 224KB)
  Role Description
  
  QBCC Information for Applicants - June 2026 (2) (PDF, 1.25MB)
  Information Package for Applicants