The Referrals Officer (Investigations) is responsible for managing the referrals of matters between the Office of the Health Ombudsman (OHO) and other State and Commonwealth entities on behalf of the Investigations Division.

The position will review and analyse materials gathered to prepare recommendations on whether further relevant action is required.

Job details

The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.

• Liaise and consult with external organisations to facilitate the referral of matters to relevant State and Commonwealth entities.
• Prepare documentation for consultations and correspondence such as formal notices for referral of matters to State and Commonwealth entities. This may also include complainants and practitioners as required.
• Manage enquiries in relation to referral matters, from relevant agencies and from relevant complainants/practitioners to promote seamless service delivery and quality outcomes.
• Monitor the progress of referred health service complaints being managed by external organisations and review reports on complaints management progress and outcomes.
• Liaise as appropriate with internal and external stakeholders to obtain necessary information and documentation on how referrals have been managed by external entities.
• Review and analyse material gathered to prepare recommendations for briefing managers on whether further relevant action is required and escalating outcome reports and recommendations for consideration by the delegate.

• Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
• Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2022.
• Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
• All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 89, 182 or 183 of the Public Sector Act 2022.

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Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• OHO Candidate Information Pack (PDF, 3.47MB)
  Application Kit
  
  OHO704208 AO5 Referrals Officer (Investigations) (51069) - RD (PDF, 759KB)
  Role Description