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Client Liaison Coordinator
People and Client Services Branch; Corporate Operations; Forensic Science Queensland; Coopers Plains
Lead a high-performing client liaison team that plays a critical role in Queensland's criminal justice system. As the Client Liaison Team Coordinator with Forensic Science Queensland, you'll oversee a team responsible for managing client
enquiries, coordinating information requests, supporting subpoena processes, and ensuring priority forensic cases progress efficiently.
Working with Queensland Police, the Department of Justice and forensic specialists, you'll build strong stakeholder relationships while mentoring and developing staff.
This is an opportunity to combine leadership, client service excellence and operational coordination in a unique environment where your work directly supports the delivery of forensic services across Queensland.
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Administration |
| Classification | AO5 |
| Workplace Location | Brisbane - South |
| Job ad reference | QLD/705405/26 |
| Closing date | 12-Nov-2026 |
| Job duration | |
| Contact person | Nicole Greenway |
| Contact details | Phone: 3025 4518 Access the National Relay Service |
About the role
Join Forensic Science Queensland (FSQ) and help support the delivery of critical forensic services that contribute to Queensland's criminal justice and coronial systems. As the Client Liaison Team Coordinator, you will lead a dedicated team responsible for managing client interactions, coordinating information requests and ensuring timely communication between forensic laboratories and key stakeholders.
This is a rewarding team leader opportunity for someone who enjoys balancing people management, stakeholder engagement and operational coordination in a fast-paced environment.
In this role you will:
- Lead, coach and support a team of Client Liaison Officers and administrative staff.
- Coordinate client enquiries and information requests from internal and external stakeholders.
- Manage and prioritise case-related requests to support forensic service delivery and court timeframes.
- Oversee subpoena and information request processes, ensuring deadlines are met.
- Build and maintain strong working relationships with Queensland Police, the Department of Justice and other key partners.
- Drive high-quality client service standards and promote continuous improvement across team processes.
- Support staff development through training, onboarding and ongoing mentoring.
- Review and maintain operational procedures to ensure compliance with legislative, quality and accreditation requirements.
About you
We're looking for a confident and capable leader who can foster a collaborative team culture while delivering exceptional client service.
You will bring:
- Experience leading or coordinating teams in a client-focused environment.
- Strong communication and stakeholder engagement skills.
- The ability to manage competing priorities and achieve outcomes within tight timeframes.
- Sound judgement, problem-solving skills and attention to detail.
- A commitment to quality, continuous improvement and maintaining confidentiality.
Why join us?
At FSQ, you'll be part of a team whose work directly supports the administration of justice and community safety across Queensland. You'll work alongside dedicated professionals in a collaborative and supportive environment while contributing to meaningful outcomes for Queenslanders.
We offer:
- Flexible working arrangements where operational requirements permit.
- Generous superannuation and leave entitlements.
- Opportunities for professional development and career growth.
- A supportive team culture that values respect, integrity and collaboration.
- The opportunity to make a tangible impact through work that supports forensic and justice outcomes.
Please note that this is primarily an operational leadership position with responsibility for overseeing a frontline service function. While flexible working arrangements may be considered where operationally appropriate, regular on-site attendance is an inherent requirement of the role to ensure effective team leadership, stakeholder support and continuity of service delivery.
How to apply
Please refer to the Applicant Information Pack for detailed information about the role, employment conditions, suitability requirements and application process.
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
