Lead, motivate and engage the Administration Officers responsible for supporting the Health Equity Access & Care Coordination Services in the provision of administrative support to their speciality teams.

Job details

This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomes.

Individuals identifying as Aboriginal and Torres Strait Islander are encouraged to apply. 

About the Role

• Supervise and manage administrative support staff responsible to this position (currently CHQ's Contact Centre, Central Referral Unit, Hospital in the Home, Connected Care and Navigate Your Health) including preparation of rosters, management of workloads, organisation of relief where appropriate, and performance planning and review, and ensuring duties are completed efficiently and within timeframes.
• Resolve day-to-day operational issues regarding procedures and staff within the team and assist with review of work practices by maintaining high professional work standards and seeking ways for ongoing improvement.
• Provide efficient support as required by the Operations Manager and Administration Lead including co-ordinating task allocation and operational outcomes for the team of administration staff
• Provide administrative assistance to all team members in emergent situations, this may include frontline areas.
• When necessary to address and solve immediate problems in situations where procedures are not defined.
• Ensure all appropriate clinical documentation and results have been certified by clinician in accordance with patient information standards to facilitate the efficient processing of patient record information and associated correspondence.
• Coordinate, develop and manage administrative activities and resources of CHQ Divisions/Service Lines to provide efficient and effective utilisation of administrative support services.
• Provide advice to CHQ support administration staff, by monitoring and reviewing appropriate reporting systems, administrative procedures, processes and work practices to enhance outcomes, improve customer service and facilitate change.
• Manage and coordinate implementation of human resources related activities such as payroll administration, leave applications, training and development, mandatory HR data base and Professional data base for CHQ staff.
• Supervise, train, appraise, counsel and direct administrative staff in the achievement of the department's objectives, ensuring compliance with policies and procedures.
• Co-ordinate meetings including organisation and collation of agenda and provide confidential minute taking, if necessary. Prepare reports in advance of meetings to support operational discussions. Compile and dispatch correspondence as necessary.
• Ensure follow up action is taken in respect of matters requiring consideration; maintain confidential records pertaining to meetings and any confidential information pertaining to professional, client and financial issues.
• Ensure that supervisory and management practices are in line with quality human resource management practices including employment equity, anti-discrimination, occupational health and safety, and ethical behaviour.
• Participate in the Performance Planning and Review process.
• Participate in continuous quality improvement activities and best practice.
• Maintain well-developed skills in the use of Microsoft Office applications, HBCIS, and other hospital specific software, which assist with the provision of administrative support to patient services.
• Participate in Health Service accreditation process and quality improvement activities by supporting and initiating quality improvement activities.
• Provision of professional supervision to all Administration Officers within their delegated portfolio.

Inclusion and diversity

To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.

Some of the great benefits of working at CHQ HSS

• Opportunities for professional growth and development
• Competitive renumeration
• Annual pay increases
• 12.75% employer superannuation contribution
• 17.5% annual leave loading
• Salary packaging
• Employee wellness and assistance program
• Work/life balance, variety, and flexibility

You can find out more about why it's so great to work at CHQ HHS here.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description, Information Pack and Applicant Tool Kit for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• CHQ_Applicant Toolkit_2025 (PDF)
  
  CHQ_Information for Applicants_2025 (PDF)
  
  696134 - AO4 Team Leader HEACC - RD (PDF)