Join the Queensland Building and Construction Commission (QBCC) as a Customer Service Officer (AO3) in Mackay and bring your customer service, communication and organisational skills to a varied and hands-on role. This is a temporary, full-time opportunity until 30 June 2027, where you will support customers and colleagues across a broad range of front counter, licensing and administrative activities. If you enjoy working with people, managing competing priorities and using different systems to get things done, this could be a great opportunity to contribute to QBCC's service delivery

Job details

About QBCC

The QBCC is Queensland's independent building and construction regulator, dedicated to educating, protecting and supporting both the industry and the community. Through fair, transparent and accountable regulation, the QBCC helps build confidence and strengthens one of Queensland's most vital industries.

This is a defining decade for the building and construction sector, with ambitious housing targets and the Olympic and Paralympic legacy ahead. The QBCC is responding with focus and ambition, modernising services, deepening relationships and building the internal capability needed to deliver at scale.

Central to this journey is a commitment to people. The QBCC is shaping a workforce that is inclusive, high performing and future ready. By fostering equity, diversity and wellbeing, and by creating safe and supportive workplaces, the Commission is ensuring its people can thrive while delivering outcomes that matter for industry and the community.

About the role

As a Customer Service Officer, you will undertake a diverse range of customer service and administrative activities, supporting the effective delivery of services from the Mackay office.

You will provide front counter service, assisting with day-to-day customer enquiries and ensuring customers receive professional and helpful service. Alongside your customer-facing responsibilities, you will undertake a variety of processing and administrative functions that require you to remain organised and effectively balance competing priorities. Your key responsibilities will include:

• Providing professional and responsive front counter customer service.
• Undertaking digital mailroom entry and associated administrative activities.
• Assessing site supervisor and mutual applications.
• Completing a range of licensing maintenance tasks.
• Processing invoices accurately and efficiently.
• Preparing letters and correspondence for Building Inspectors and Assessment Officers.
• Managing a variety of daily tasks across different work areas while maintaining an organised approach to your workload.

The position provides variety across customer service, administration and licensing-related activities, making it well suited to someone who enjoys a role where priorities and tasks can change throughout the day.

This role is office-based and therefore working from home options are unavailable.

 Work hours are between 9am-5pm Monday to Friday.

Please refer to the Position Description for a full list of key role responsibilities and suitability requirements.   

About you

We are looking for a candidate who has a understanding of legislation and policies, is skilled in using technology to process and analyse information and can apply these skills to deliver excellent customer service. If you are adaptable, resilient in the face of challenges and a team player with a commitment to continuous improvement, we would love to hear from you!

To be successful in this role, you will be:

• A confident and effective communicator, with the ability to interact professionally with customers and colleagues.
• Well organised, with the ability to plan and manage your workload.
• Comfortable multi-tasking and managing competing priorities across different work areas.
• Friendly, approachable and committed to providing a positive customer experience.
• Confident using computers and able to work effectively with Microsoft Office and multiple computer systems.

How to Apply

If this opportunity sounds like the right fit for you, we encourage you to apply.

Please submit your resume and a cover letter (maximum of 2 pages). In your cover letter, please address the following two questions:

1. Describe a situation that best demonstrates your ability to use multiple computer systems to input and process data.
2. Describe a time when you have had to interpret and explain legislation, policy or organisational procedures.

Referee checks - It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/ immediate past supervisor.  

By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications remain current for 12 months from the closing date of this vacancy and may be considered for appointment to identical vacancies within the QBCC. Unsolicited resumes from recruitment agencies will not be accepted.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO3 Customer Service Officer Mackay - Position Description (PDF, 190KB)
  Role Description
  
  QBCC Information for Applicants - June 2026 (PDF, 1.25MB)
  Information Package for Applicants