Charters Towers School of Distance Education is seeking a Parent Liaison Officer to join our team.

The Parent Liaison Officer plays an important role in supporting families and strengthening connections between families and the school.

As a key point of contact, the role provides an approachable and supportive link for families throughout the enrolment process and their ongoing engagement with the school.

The position requires someone who can build positive relationships, communicate effectively and respond to family enquiries, concerns and feedback with empathy, professionalism and sound judgement.

Job details

About us:

Located in North Queensland, Charters Towers School of Distance Education provides flexible, high-quality education from Prep to Year 12 to students across Queensland, Australia and internationally.

Established in 1987 as Queensland's first school of distance education, the school combines innovative online learning, digital resources and personalised teacher support to create an inclusive and engaging learning environment.

With a strong focus on student achievement, connection and individual learning needs, the school is committed to ensuring every student has the opportunity to succeed.

About the position:

The successful applicant will be responsible for:

• Providing timely and effective communication with families via telephone, email and face-to-face interactions.
• Building positive relationships with families and developing an awareness of individual student circumstances, including diverse learning needs, child safety considerations and court orders.
• Providing initial support and guidance to families, monitoring and following up enrolments, and ensuring enquiries and concerns are appropriately addressed, referred or escalated.
• Understanding and applying relevant school and departmental policies, procedures and internal referral processes.
• Liaising with the P&C, including attending meetings and facilitating communication through the Home Tutor network email.
• Handling sensitive and confidential information with discretion and maintaining accurate records of communications and actions taken.

Please view the role description for a full list of responsibilities.

About you:

It would be highly desirable to have the following skills:

• Compassion and empathy: Genuine care and understanding, taking the time to consider situations from the family's perspective and making interactions as positive and straightforward as possible.
• Excellent interpersonal and communication skills: The ability to build positive relationships, communicate clearly and professionally, actively listen and ask relevant questions to understand individual circumstances.
• Organisation and accountability: The ability to respond in a timely manner, meet deadlines and take ownership of matters to ensure appropriate follow-up.
• Sound judgement and discretion: Demonstrates maturity and good decision-making, recognising when to provide guidance, when to establish boundaries and when matters require further support or escalation.
• Professionalism and resilience: Maintains a respectful and consistent approach, remaining calm, objective and composed when managing challenging or emotionally charged situations, without taking difficult interactions personally.
• Fairness, impartiality and integrity: Treats all families equitably and without prejudice or judgement, ensuring personal opinions or biases do not influence interactions or decisions. Understands the importance of confidentiality and maintaining appropriate professional boundaries.

Interested? To Apply: 

• Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
• Attach a 2-page written statement about how your achievements and capabilities meet the requirements of the role.
• Attach evidence of the mandatory requirements outlined in the attached role description.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached Role Description and Applicant Information Package and follow the instructions.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Applicant Information Package (PDF, 286KB)
  Information Package for Applicants
  
  NQR706751_26T Role Description (PDF, 297KB)
  Role Description