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Finance Officer, Inpatient Revenue
Metro North Facilities
This frontline support role provides essential support enabling the development and delivery of frontline services, programs and outcomes
Lead a high-performing team driving patient revenue outcomes and stakeholder engagement across a major health service
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Accounting and Finance |
| Classification | AO5 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/MN696836 |
| Closing date | 25-Nov-2026 |
| Job duration | permanent, full-time |
| Contact person | Samantha Jenner |
| Contact details | (07) 3542 2738 Access the National Relay Service |
About the role
As a Finance Officer - Inpatient Revenue, you will play a key role in supporting Metro North Health's revenue management activities by coordinating informed patient election processes and overseeing the delivery of Patient Option Liaison Officer (POLO) services across multiple hospital sites. You will provide operational leadership to POLO teams, ensuring patients receive accurate information regarding their healthcare funding options while supporting the effective identification and management of revenue opportunities.
Working closely with stakeholders across Metro North Health, you will monitor performance, support revenue optimisation initiatives, provide education on patient election processes, and ensure services are delivered in line with Queensland Health guidelines. This role offers the opportunity to combine leadership, service improvement and revenue management expertise to support the sustainability of healthcare services.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
- Lead and supervise Patient Option Liaison Officer teams, ensuring effective daily operations, workforce management and service delivery across multiple facilities.
- Monitor patient election activities, conduct inpatient data audits and oversee documentation processes to support revenue generation and compliance outcomes.
- Analyse and report on key revenue performance indicators, including informed financial consent rates and private health insurance utilisation.
- Provide education, support and stakeholder engagement activities that strengthen understanding of patient election processes and revenue practices.
- Coordinate staff training, onboarding and performance development while promoting continuous improvement and high-quality customer service.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first.
You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
