CSO Qualifying Pool

Key duties and responsibilities

The Child Safety Officer key responsibilities are:

• Deliver accountable and collaborative integrated child protection services for complex cases that respect the culture and context of each child, young person, family and community in accordance with departmental policies and procedures, statutory responsibilities, and the child protection practice framework.

• As part of a multi-disciplinary team (which may include representation from other agencies), undertake high quality strengths-based child protection practice including assessment, intervention, casework, and complex case management. 

• Participate and contribute productively as a team member to form culturally appropriate, professional working relationships with colleagues, stakeholders, including children, young people and families, Non-Government Organisations (NGOs), and other service providers.

• Foster a culture and philosophy of quality frontline service delivery based on collaboration, cooperation, commitment to excellence and professional ethics.

• Maintain high quality case records in accordance with departmental case management requirements.

• Participate and contribute to a culture of continuous learning, training and professional development to ensure practice knowledge and skills are contemporary and evidence based.

• Contribute to continuous quality improvement strategies.

• Draw on professional practice experience in relevant child protection fields to provide coaching and mentoring to new and less experienced Child Safety Officers, to develop their skills and knowledge.