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Senior Intake Officer (Views, Wishes and Preferences)


Strategy and Practice Quality; Executive; Office Of The Public Guardian; Cairns, Townsville, Ipswich, Brisbane CBD

Engages with and visits state-wide clients to proactively seek their views, wishes and preferences when the Public Guardian is appointed as their guardian or attorney. This promotes provision of advocacy and decision-making that places at the forefront holistic and person-centred approaches, and optimal service delivery across a range of OPG frontline and service delivery areas.

Job details

Position status Fixed Term Temporary
Position type Flexible full-time
Occupational group Community Care
Classification AO6
Workplace Location Brisbane Inner City,Cairns region,Townsville region,Ipswich region
Job ad reference QLD/597928/24
Closing date 31-Oct-2024
Job duration Until 30 June 2025 with possible extension
Contact person Melissa Sullivan
Contact details Phone: (07) 3738 9383
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The Office of the Public Guardian (OPG) is an independent statutory office established to protect the rights and interests of adults with impaired decision-making capacity, and children and young people in the child protection system and other visitable sites.

Join us as we protect, support, advocate, educate and empower, to build a Queensland where our most vulnerable community members can live with dignity.

Key responsibilities:
• Utilise professional and/or clinical experience, knowledge, skills and expertise to effectively engage and build rapport with adults living with impaired capacity, to seek their views, wishes and preferences regarding decisions affecting their lives.
• Develop high-quality reports to share information with frontline service delivery protect adult's rights and interests.
• Utilise professional and/or clinical experience, judgement, and skills to identify an adult's preferred communication method, and tailor and implement specific strategies/tools to interact with clients in a way that is compatible and aligned with their preferred communication style.
• Engage with the Principal Intake Officers (Views, Wishes and Preferences) to exchange information and contribute to the advancement and evaluation of the project by compiling data and findings, identifying issues, themes and/or trends, and have input into high-level reports and briefing materials.
• Establish and maintain positive relationships with people with impaired capacity, their families, service providers, advocates, team members, government agencies and other interested stakeholders of guardianship clients, to promote effective working relationships and optimal frontline service delivery.
• Ensure all documentation is appropriately recorded, allowing for accurate and timely record keeping and data storage, including planning intrastate travel.

Mandatory conditions:
Possession of a C class driver's licence is a mandatory requirement for this role, as travel is required to attend meetings, events and visits that are often not accessible by alternative means.

There are no mandatory qualifications required to undertake this role, however formal qualifications or experiences in human services or allied health domains would be highly regarded.

Please identify your preferred location: (Cairns, Townsville, Ipswich or Brisbane CBD) in your application.

Applications to remain current for 12 months.

Job Ad Reference: QLD/597928/24

Closing Date: Thursday, 31 October 2024

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply

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Licence
Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated
2 May 2023

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