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Central Intake and Referral Officer
Central Intake and Referral Team; Corporate Services; Brisbane
The Central Intake and Referral (CIRT) Officer is responsible for managing the telephone and email intake, and the referral pathways for services provided by the OPG. You will deliver quality customer service, in a timely, accurate and efficient manner to members of the public, OPG stakeholders and clients.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Customer Service/Call centre |
| Classification | AO3 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/12376/25 |
| Closing date | 16-Jan-2025 |
| Job duration | Until 30 June 2025 with possibility of extension |
| Contact person | Susan Berry |
| Contact details | Phone: 3738 9452 Access the National Relay Service |
The Office of the Public Guardian (OPG) is an independent statutory office established to protect the rights and interests of adults with impaired decisionmaking capacity, and children and young people in the child protection system and other visitable sites.
Join us as we protect, support, advocate, educate and empower, to build a Queensland where our most vulnerable community members can live with dignity.
Key Responsibilities:
- Provide timely, high quality service to members of the public, stakeholders, and consumers via contact centre activities.
- Create a positive relationship in all interactions, maintaining a professional and friendly manner and ensuring support and professional interaction as a priority.
- Maintain professional and effective communication and problem-solving skills, including when dealing with clients in complex and emotive situations.
- Maintain appropriate recordkeeping in relation to all calls received and activities undertaken.
- Refer ongoing enquiries to the relevant business area within OPG in a timely and efficient manner.
- Develop and maintain knowledge relevant to the role, and actively participate in appropriate learning and development processes.
- Perform administrative activities to support the provision of service delivery of the CIRT.
- Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised.
Applications to remain current for 12 months.
Job Ad Reference: QLD/612376/25
Closing Date: Thursday, 16th January 2025
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply
Two temporary full-time positions available
Documents
Before applying for this vacancy please ensure you read the documents below.
